Thrift Retail Assistant Manager — Lead Team (Bilingual)

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 26,174 - 31,684; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager for Thrift Retail in East Point, Baltimore. You will support store leadership, oversee daily operations, and act as the store's lead in the absence of the Store Manager.

This full-time role requires weekend availability and a focus on customer and donor service. The position emphasizes leadership, merchandising, and the ability to manage multiple priorities in a fast-paced environment while upholding the organization’s

Qualifications

• High school diploma or equivalent required.
• At least 2 years of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support the Store Manager in all aspects of store operations
• Supervise, train, schedule, and coach retail employees and volunteers
• Lead by example in delivering excellent customer and donor service
• Help achieve sales, production, and expense control goals
• Maintain a clean, safe, and well‑organized store environment
• Investigate and document accidents, injuries, and safety issues
• Oversee merchandising, inventory flow, and sales floor presentation
• Address customer concerns and promote Goodwill’s mission and values
• Assume store leadership responsibilities when the Store Manager is absent

Skills

Leadership

Customer Service

Merchandising

Time management

Supervisory experience

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake is hiring an Assistant Store Manager for Thrift Retail in East Point, Baltimore. You will support store leadership, oversee daily operations, and act as the store's lead in the absence of the Store Manager.

This full-time role requires weekend availability and a focus on customer and donor service. The position emphasizes leadership, merchandising, and the ability to manage multiple priorities in a fast-paced environment while upholding the organization’s