Third Shift SOC Lead - Growth, 401(k), PTO

SafeTouch; Jacksonville (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with match

Paid time off and holidays

Opportunities for professional growth

Job summary

SafeTouch Security is seeking a SOC Supervisor for the third shift in Jacksonville, FL to lead on-site security operations. You will oversee alarm monitoring, emergency response coordination, and customer support, ensuring adherence to procedures while driving performance on the night shift.

The role requires hands-on supervision, incident escalation, and the ability to maintain safety and service quality in a fast-paced, technology-driven environment.

Qualifications

• Two years in alarm monitoring, dispatch, or security operations.
• Strong leadership and employee development skills.
• Proficiency with Microsoft Office.
• Ability to manage escalated situations.

Responsibilities

• Supervise SOC team members and provide performance feedback.
• Oversee daily SOC operations and incident handling.
• Monitor performance, service levels, and quality standards.
• Coordinate emergency response and customer communications.
• Assist with scheduling, staffing coverage and shift planning.

Skills

Leadership

Coaching

Conflict resolution

Employee development

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office

Security monitoring platforms

Video surveillance platforms

Job description

SafeTouch Security is seeking a SOC Supervisor for the third shift in Jacksonville, FL to lead on-site security operations. You will oversee alarm monitoring, emergency response coordination, and customer support, ensuring adherence to procedures while driving performance on the night shift.

The role requires hands-on supervision, incident escalation, and the ability to maintain safety and service quality in a fast-paced, technology-driven environment.