Third-Party Operations Manager

westernalliancebank; Phoenix (AZ); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Equity option

Medical & dental insurance

Time off

401k match

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Third-Party Operations Manager to oversee complex operations and strategic initiatives across business lines and third parties.

You will provide senior oversight, guide operations professionals, and drive improvements in TPRC processes, controls, and risk reporting to support audits and governance forums.

Qualifications

• 6+ years of experience in Third Party / Vendor Risk Management or similar field.
• Bachelor's degree in related field or equivalent experience.
• Knowledge of general banking operations and related products/services.
• Familiarity with regulatory obligations and industry standards.
• Advanced skills in MS Word, Excel and Outlook.
• Strong written and verbal communication and multi‑project management abilities.

Responsibilities

• Lead and manage multiple complex operational projects, including process redesign and technology enhancements.
• Oversee operations staff and potential small team, ensuring adherence to procedures and controls.
• Drive consistency, issue resolution, and continuous improvement in third‑party processes and controls.
• Identify process improvements and lead planning, prioritization, and execution of objectives.
• Support audit, regulatory and remediation activities and document reviews.
• Develop and deliver TPRC presentations and governance materials.

Skills

Vendor risk management

Project leadership

Communication skills

Education

Bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Title: Third-Party Operations Manager

Location: Block 23

What you'll do:

As a Third-Party Operations Manager, you'll partner with business lines and third parties to support adherence to the Third-Party Risk & Controls (TPRC) program. In this role you'll provide senior level oversight and execution of complex and centralized operations, process improvements, and strategic initiatives. This role partners closely with Third-Party Managers, Risk Control Partners, and Business line stakeholders.

may provide day-to-day guidance and oversight for Operations Professionals Key Responsibilities may include:

• Lead and manage multiple complex operational and cross functional projects, including process redesign, technology enhancements, and regulatory support initiatives.
• Provide day-to-day guidance and oversight of Operations personnel and may have a small team to lead. Operations processes include document collection, contract repository management, procedure documentation, quality control and assurance testing, technology enhancements, department and enterprise third-party risk reporting, etc.
• Drive operational consistency, issue resolution, and continuous improvement in Third-Party processes and controls.
• Identify and recommend process improvements and drive planning, prioritization, and execution of departmental objectives.
• Support audit, regulatory, and issue remediation activities.
• Review and approve critical documentation, written materials, procedures, job aids, and internal communications.
• Develop, support and/or deliver TPRC presentations, reporting, and materials for committees, audits, exams, and governance forums.
• Assist with training, knowledge transfer, and operational readiness across the team.
• Provide oversight for central mailbox operations, ensuring timely response, appropriate routing, and consistent resolution of requests.
• Review and guide complex inquiries (e.g., NDAs, IRQ questions, scoping discussions), escalating items for leadership decision as needed.
• Conduct analysis across third-party engagements with similar characteristics to confirm consistency in evaluation of similar engagements.
• Resolve questions or concerns from TPRC resources, other stakeholders, or business resources.

What you'll need:

• 6+ years of related experience in Third Party / Vendor Risk Management or similar field.
• Bachelor's degree in related field or equivalent experience.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and skills in Microsoft Word, Excel and Outlook.
• Advanced experience managing multiple concurrent projects and delivering assignments to completion in accordance with defined instructions, prescribed routines, and standard accepted practices.
• Advanced speaking and writing communication skills.

Benefits you’ll love:

We offer all the important things you’d want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation