Third Party Collector - In-Office Position

ALTUS Commercial Receivables; Metairie (LA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Health, dental, vision, life, and/or—?

401(k) with company matching

18 days PTO per year

Paid holidays

Job summary

Altus Commercial Receivables in Metairie, LA is seeking Business Collector Specialists to contact debtors by phone, mail, or email, evaluate financials, review contracts, resolve disputes, and pursue settlements while remaining compliant. You will collaborate with clients, support teams, and peers to negotiate payments or arrangements, de-escalate disputes, and meet monthly quotas.

We offer $12.98 per hour plus commissions and bonuses, health/dental/vision, a 401(k) with company matching, 18

Qualifications

• Experience in collections, sales, telemarketing, or customer service preferred.
• Proficient with Microsoft Office; Excel preferred; data entry skills.
• Strong interpersonal, communication, and organizational skills.
• Ability to de-escalate adverse situations; dependable.
• Basic math and writing skills.
• Salesforce experience is a plus.

Responsibilities

• Minimum of 80 outbound/inbound calls.
• Negotiate payment in full or secure a payment arrangement.
• Create a sense of urgency for non-paying debtors.
• Work closely with the Client Support Representative to resolve disputes.
• Maintain a positive attitude; remain respectful to debtors & peers.
• Strong work ethics and integrity.
• Prioritize time management.
• Remain professional at all times.
• Meet/exceed monthly phone, activity & fee quotas.

Skills

Outbound calls

Interpersonal skills

Communication

Organizational skills

De-escalation

Dependability

Attention to detail

Excel

Salesforce

Tools

Microsoft Office

Excel

Salesforce

Job description

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Business Collector Specialists as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

On Site at Metairie, Louisiana Office

Job Responsibilities:

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

Job Requirements:

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Compensation and Benefits:

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.