Thermo Service Supervisor

SMC Corporation of America; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

SMC Corporation of America is seeking a supervisor to oversee a Thermo service shop, guiding technicians in diagnosing and repairing chillers, dryers, and heat exchangers. You will ensure quality outputs, safety, and efficient operations.

You will coordinate with internal and external customers, manage parts inventory, and maintain accurate records while supporting training and documentation in a fast-paced environment.

Qualifications

• Associate degree in a technical discipline is required or equivalent experience.
• Novice understanding to apply project management principles and documentation.
• Ability to operate PIT (Power Industrial Truck) with training within 6 months.
• Mentor and motivate others to develop professional skills and achieve goals.
• Competent in navigating corporate system software to meet outputs.
• Understanding of mechanical and electrical systems.

Responsibilities

• Interpret customer requirements to meet outputs.
• Review and approve evaluation reports and repair quotes for customers.
• Communicate with customers to address needs and concerns.
• Manage time and resources to maintain department operations.
• Monitor inventory levels of repair parts and supplies.
• Define and implement procedures compliant with standards and safety policies.
• Ensure compliance with regulations and safety protocols.
• Maintain records of repair activities, refrigerant usage, work orders, and maintenance history.
• Record daily activities and input data in corporate systems.
• Lead or participate in teams to achieve tasks and directives.

Skills

PIT certification

Mentoring people

Project management

Effective communication

Time management

Industrial equipment knowledge

English communication

Education

Associate degree in a technical discipline

Tools

PIT (Power Industrial Truck)

Corporate management system software

Job description

Job Description

Job Description

PURPOSE

This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers.

ESSENTIAL DUTIES

• Interpret internal and external customer requirements to meet desired outputs.


• Review and approve evaluation reports and repair quotes for internal and external customers.


• Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.


• Effectively manage time and resources to maintain continuous departmental operations.


• Monitor and manage inventory levels of repair parts and supplies.


• Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.


• Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.


• Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.


• Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.


• Audit, maintain, and coordinate training for all Thermo group personnel.


• Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.


• Perform independent research on a variety of topics, provide summarized data and present observations.


• Complete assigned tasks while implementing departmental processes.


• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.


• Travel mainly for the purpose of training or customer support. (minimal)


• All other duties as assigned.


• Record daily activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.


• Ability to work in a stationary position for prolonged periods of time.


• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.


• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.


• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS

• Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.


• Novice understanding to apply project management principles, methodologies, and documentation.


• Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.


• Competent at mentoring and motivating others to develop their professional skills and achieve their goals.


• Competent in navigating corporate system software to meet the desired output for internal and external customers.


• Competent understanding of common assembly processes.


• Novice understanding of common material conversion processes in manufacturing.


• Competent understanding of mechanical and electrical systems.


• Novice understanding of EPA section 608 certification.


• Novice in conducting research using corporate resources.


• Novice in brazing using general guidelines.


• Novice understanding of NFPA70E Electrical safety.


• Fluent at efficient use of time to effectively plan and execute multiple duties.


• Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)


• Competent ability to communicate utilizing corporate office software.


• Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.


• Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.8+ years (preferred) relevant work experience.

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation la