Therapy Team Lead, Arizona, Remote

Ascend-Telemedicine; Phoenix (AZ); Remote; USD 88,000 - 96,000; Full time

Benefits offered by this job

Remote-first setting

Health insurance

401(k) and 401(k) matching

PTO + Company Holidays

Yearly CEU stipend

Job summary

Ascend Healthcare is a fully remote position leading a therapy team within our integrated behavioral health program. The Team Lead provides direct patient care while supervising a team of therapists at the designated CHC site and supports onboarding, provider engagement, and workflow optimization to ensure high-quality care.

The role balances clinical duties with leadership, focusing on supervision, policy adherence, and interdisciplinary collaboration to improve patient outcomes and operational

Qualifications

• Active and unrestricted independent license (LCSW, LPC, LMFT) in the state of primary residence and where services are rendered.
• 3+ years of clinical experience in behavioral health.
• Board-certified to provide clinical supervision.
• Prior leadership experience.
• Prior policy and procedure development experience preferred.

Responsibilities

• Provide direct patient care within the Ascend model, with 80–85% clinical time and 15–20% administrative duties.
• Oversee assigned therapist direct reports, monitor productivity, documentation timeliness, and schedule utilization.
• Support onboarding and integration of new therapists.
• Conduct bi-annual performance evaluations and assist with professional development.
• Address routine clinical questions and ensure supervision and CEED guidance are followed.
• Participate in training, orientation, and quality assurance initiatives to ensure compliant documentation.
• Contribute to policy and procedure development and timely resolution of patient complaints.
• Coordinate with Clinical Operations and Therapy leadership to optimize workflows and training.
• Perform additional leadership and operational responsibilities as assigned.

Skills

License: LCSW/LPC/LMFT

Job description

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

The Ascend Story

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health therapy solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinicalexpertise, operational support, and long-term stability.

Our work environment fosters:

• Collaboration and teamwork
• Work from home opportunities
• Career Growth and Professional Development Training

Why Ascend?

You’llbe joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

PositionOverview:

TheTherapyTeam Lead provides direct patient care while managing anassignedteamofTherapistsat theirdesignatedCHCsite.The Team Lead serves as the first point of contact for clinical and operational issues, monitoring performance metrics such as scheduleutilization,encountercompletion, documentation timeliness, and collaborating withcross-functionalleadership to align team performance with organizational goals. The Team Lead also supports onboarding, provider engagement, and workflow optimization to ensure effective integration and consistency across the assigned team.While the position has direct oversightofateamofTherapists, the position mayalsoassistwith projects and operations withinother service lines as needed. This role balances clinical responsibilities with leadership duties focused on provider support, quality assurance, and operational efficiency.

Key Areas of Ownership:

• Provide direct patient care within the Ascend model, maintaining a clinical schedule that balances administrative duties, as determined by organizational leadership. The team lead position is slated for 80% to 85% direct patient care,15% to 20% administrative responsibilities. This is subject to change as the company needs evolve.
• Oversight ofassignedTherapydirect reports by monitoring productivity, documentation timeliness, and scheduleutilization; serve as the first point of escalation for operationalefficiencies.
• Support onboardinginitiativesand integration of newTherapists.
• Provide proactivecoaching,conduct bi-annualperformance evaluations, andassistwithprofessional developmentopportunities,ensuringaconsistentlevel ofaccountabilityismaintainedrelated topatient impact and quality of care.
• Address routine clinical questions whenappropriate, while ensuring providers follow supervision and CEED guidance channels.
• Participate in training, orientation, and quality assurance initiatives, including chart reviews,to ensure documentationisaccurateandmeetsregulatory compliance.
• Contribute to policy and procedure development, compliance initiatives, andtimelyresolution of patient complaints.
• Coordinate with Clinical Operations, CEED, Clinical Supervisorsand Therapy leadership tooptimizeinterdisciplinary workflows and training programs.
• Performadditionalleadership and operational responsibilities as assigned.

Qualifications:

• Active and unrestrictedindependent license (LCSW, LPC, LMFT)in state of primary residence and state oftherapy services beingrendered. (required)
• 3+ years of clinical experience inbehavioral health(required)
• Board-certified to provide clinical supervis ion (required)
• Prior leadership experience (required)
• Prior policy and procedure development experience (preferred)

Physical Requirements:

Physical Requirements: This is a fully remote position but may require in-person attendance as company needsarise.Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting : Ability to sit for extended periods during working hours.
• Manual Dexterity : Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements : Adequate vision for reading computer screens and documents.
• Communication : Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing : Sufficient hearing ability forparticipatingin phone calls or virtual meetings.
• Work Environment : Access to a quiet, dedicated workspace free from distractionswith reliable internet connectivity.
• Medical, Dental, Vision, Life and LTD benefits
• PTO + Company Holidays
• Yearly CEU Stipend
• Collaborative Environment
• Remote-first setting
• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Schedule is flexible for 4, 10-hour shifts or 5, 8-hour shifts

Base Compensation:

$88,000-$96,000

Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.