Therapy Services Representative - Riverview

Florida Orthopaedic Institute; Riverview (FL); In loco; USD 23.000 - 26.000; Tempo pieno

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Therapy services team

Descrizione del lavoro

Florida Orthopaedic Institute in Riverview, FL is seeking a Therapy Front Representative to manage front-end office tasks from greeting patients to discharge. Responsibilities include benefit verification, patient financial collection, chart maintenance, and scheduling for Therapy visits.

On-site role with a focus on accurate insurance communications and outstanding customer service. Requirements include a High School Diploma or equivalent and customer service skills; medical environment

Competenze

• High School Diploma or equivalent.
• Customer Service skills.
• Preferably experience in the medical environment.

Mansioni

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits and coordinate with patients.
• Monitor prescriptions and therapy-related authorizations.
• Retrieve and respond to voicemails promptly and professionally.
• Communicate effectively with Therapists on patient matters.
• Notify patients about insurance issues before appointments.
• Keep the work area tidy and organized.
• Answer voicemail messages and manage calls.
• Cross-train across therapy front desk areas.
• Attend monthly staff and FD meetings.
• Perform duties with professionalism and courtesy.
• Ensure all tasks are completed before shift ends.
• Greet patients upon arrival and verify co-payments and deductibles.
• Explain new patient paperwork and benefits clearly.
• Follow up on inactive patients and manage Athena orders.
• Schedule therapy appointments per care plans.
• Maintain clear communication with patients, visitors, and FOI team.
• Prepare for Medical Records and discharge procedures.
• Distribute and collect mail twice daily.
• Take on additional duties as assigned.

Conoscenze

Customer Service

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Job Details

Posting Details

• • Posted on November 5, 2026
• Showing 1 location
• Riverview | RIVER
  11286 Boyette Rd.
  Suite 101
  Riverview, FL 33569, USA
• On-site
• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Therapy Services
• Full-Time
• Requisition #: THERA003401

Description

Position Summary

The Therapy Front Representative is responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Qualifications

High School Diploma or equivalent, Customer Service Skills, and Preferably experience in the medical environment

Key Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients walk over splints for patients.
• Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions
• Retrieve voice messages and ensure all calls are returned promptly and professionally
• Ensure good communication with Therapist’s regarding all patient matters.
• Contact any patients that should be advised of issues regarding their insurance such as: terminated coverage, therapy visits not authorized, etc in advance before the patient’s appointment.
• Keep work area tidy free from clutter always.
• Check and respond to all voicemail messages.
• Cross train in all therapy front desk areas.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Perform job duties with professionalism and courtesy at all times
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Follow up on all inactive patients.
• Call patients from the Athena orders.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• All other duties as assigned.

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer

• Full time opportunities available, with room for career growth and advancement.

• Excellent job security and stability, to promote an optimal work life balance.

• Be part of this dynamic and growing high level Therapy Services team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.