Therapy Services Representative - Lakeland

Florida-Orthopaedic-Institute; Lakeland (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Career growth opportunities

Job security and stability

Dynamic therapy team

Job summary

Florida Orthopaedic Institute in Lakeland seeks a Therapy Services Representative to manage front desk operations, verify benefits, obtain authorizations, and handle patient scheduling throughout therapy visits.

You will collect payments, maintain charts, and coordinate with clinicians and insurers to ensure smooth patient flow and accurate billing in a busy orthopedic setting.

Qualifications

• Excellent customer service skills demonstrated in a medical setting.
• Ability to multi-task and manage front desk duties efficiently.
• Minimum 1 year experience in a medical environment.

Responsibilities

• Greet patients on arrival and manage front desk operations.
• Verify patient benefits and obtain authorizations for therapy visits.
• Collect co-pays, co-insurance and deductibles at service time.
• Prepare and maintain patient charts for Therapy visits and discharge.
• Schedule Therapy appointments per care plan and coordinate with clinicians.
• Communicate with providers, insurance, and case managers as needed.

Skills

Customer service

Multi-tasking

Healthcare experience

Education

High School Diploma

Job description

Therapy Services Representative - Lakeland

Job Category: Therapy Services

Requisition Number: THERA003136

• Posted : August 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Lakeland | LKLD
4725 US Hwy. 98 S.
Suite 101/102
Lakeland, FL 33812, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Compensation:

Key Responsibilities:

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task
• Minimum 1 year experience in the medical environment

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Therapy Services team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.