Patient Access Rep l - Scheduling - Clearwater (Must reside in FL)

Florida Orthopaedic Institute; Clearwater (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full-time role

Career growth

Stable job

Job summary

Florida Orthopaedic Institute is seeking a Scheduling Representative to schedule appointments for FOI patients with accuracy and professionalism. You will collect patient demographics and insurance details, then coordinate with physicians to ensure timely scheduling.

The role requires strong customer service, multitasking, and data-entry skills, with a focus on patient-centered support in a fast-paced environment.

Qualifications

• 2+ years of experience in a medical environment.
• Excellent customer service and communication skills.
• Able to multi-task and handle high volume of calls.
• Intermediate data entry skills.

Responsibilities

• Register all new patients in the computer system by obtaining patient demographics and insurance information.
• Schedule appointments according to patient need and physician protocol.
• Handle request for add-on appointment immediately according to physician protocols.
• Update established patients insurance as needed.
• Verify all established patients personal information & insurance information as needed.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

Skills

Customer service

Data entry

Medical environment

Education

High School Diploma

Tools

Athena EMR

Job description

Position Summary

The Scheduling Representative will be responsible for scheduling appointment for all FOI patients in an accurate, professional manner.

Key Responsibilities

• Register all new patients in the computer system by obtaining patient demographics and insurance information.
• Schedule appointments according to patient need and physician protocol.
• Handle request for add-on appointment immediately according to physician protocols.
• Update established patients insurance as needed.
• Verify all established patients personal information & insurance information as needed
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You

• High School Diploma
• 2 year experience in a medical environment
• Excellent customer service and communication skills.
• Able to multi-task and handle high volume of calls.
• Intermediate data entry skills

We Would Love It If You Also Had

• High volume call center experience
• Athena EMR experience

At FOI our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Access Team!

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.