Therapy Services Representative - FOI Clearwater (Clearwater Area)

Florida Orthopaedic Institute

Clearwater (FL)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Job security and stability

Dynamic team environment

Job summary

A healthcare organization in Clearwater, FL is seeking a Therapy Services Representative responsible for patient interactions and front desk functions. Candidates must possess excellent customer service skills and a High School Diploma, with at least one year of experience in a medical environment. This full-time position offers opportunities for growth and requires effective communication and organizational abilities.

Qualifications

Must have excellent customer service skills.
Minimum 1 year experience in the medical environment.

Responsibilities

Provide excellent customer service at all times.
Obtain therapy benefits for all patients.
Schedule all Therapy New and Established patients.

Skills

Customer Service Skills

Multi-tasking

Benefit Verification

Education

High School Diploma or equivalent

Job description

Therapy Services Representative - FOI Clearwater (Clearwater Area)

Join to apply for the Therapy Services Representative - FOI Clearwater (Clearwater Area) role at Florida Orthopaedic Institute

Therapy Services Representative - FOI Clearwater (Clearwater Area)

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Join to apply for the Therapy Services Representative - FOI Clearwater (Clearwater Area) role at Florida Orthopaedic Institute

Position Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Key Responsibilities

Provide Excellent Customer Service at all times.
Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment
Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart
Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
Create/prepare new patient therapy charts; always keep all charts neat and orderly.
Attend and participate in the monthly staff and FD meetings in your clinic.
Ensures that all tasks are completed before leaving at the end of your schedule shift.
Acknowledge and greet all patients upon arrival to the Therapy department.
Collect all co-payments, co-insurance and deductibles at the time services are rendered.
Explain in detail all new patient paperwork including benefits to all new patients
Daily chart preparation for all new and continued patients.
Prepare all patient charge tickets for Business Office processing.
Follow up on all inactive patients.
Schedule all Therapy New and Established patients per the Therapy Plan of Care.
Communicate well with patients, visitors, and all FOI team members
Complete Chart Discharge procedures and prepare for Medical Records.
Distribute and Collect Mail 2 times a day
Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
All other duties as assigned.

About You

High School Diploma or equivalent.
Must have excellent customer service skills.
Ability to multi-task
Minimum 1 year experience in the medical environment

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer

Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Therapy Services team!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitals and Health Care

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