Front Desk Agent

The Birchwood Inn; Saint Petersburg (FL); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401K

Discounted Meals

Job summary

A local hotel in Saint Petersburg is seeking a Front Desk Agent. The role involves welcoming guests, managing room assignments, and providing assistance as needed. Ideal candidates should have a strong focus on customer service and multitasking skills. This is an entry-level position with a pay rate of $16-17/hr depending on experience.

Qualifications

• Must possess valid driver's license.
• Ability to handle customer inquiries professionally.
• Strong phone skills and data entry experience required.

Responsibilities

• Welcome guests by greeting them and answering questions.
• Register guests by confirming room requirements and issuing door cards.
• Maintain records by entering guest account data.
• Assists hotel guests with all requests as needed.

Skills

Customer Service

People Skills

Quality Focus

Multi-tasking

Dependability

Data Entry Skills

Listening

Job description

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Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc
• Contributes to team effort by accomplishing related results as needed

Requirements

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Must Possess Valid Drivers License

Health Insurance, 401K, Discounted Meals

Pay Rate:

Dependent on experience, $16-17/hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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