Therapy Program Manager

Veterans United Home Loans; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Veterans United Home Loans seeks a Therapy Program Manager to provide therapeutic, relational, and developmental services for youth in Flourish programs. You will lead one-on-one therapy, group sessions, and life-skills programming to support emotional wellness and independent living.

This role collaborates with executives, housing staff, and youth specialists to foster safety and growth in a trauma-informed environment.

Qualifications

• Requires licensure as LCSW or LPC and passing background checks.
• Experience with youth, trauma-informed care, and crisis management.
• Ability to coordinate care, plan life skills, and document appropriately.
• Valid state driver license may be required.

Responsibilities

• Provide one-on-one therapeutic support and facilitate therapy groups, support groups, and other healing-centered group experiences.
• Build trusting, trauma-informed relationships with youth.
• Walk with youth in developing coping skills, emotional regulation, communication, conflict resolution, self-advocacy, and healthy relationships.
• Participate in care planning and goal setting, and maintain timely documentation, confidentiality, professional boundaries, and ethical practice.
• Organize life skills training for youth, including programming around emotional wellness, healthy relationships, decision-making, communication, self-care, independent living, and resilience.
• Partner with program managers to identify coaching and training needs and ensure safety and growth.
• Coach staff on trauma-informed care, de-escalation, crisis response, emotional regulation, professional boundaries, and relationship-based youth support.
• Help staff process challenging situations and develop sustainable approaches to emotionally complex work.

Skills

Trauma-informed care

Youth development

Coaching staff

Crisis intervention

Documentation

Education

LCSW or LPC

Job description

As a Therapy Program Manager with Flourish, you will provide therapeutic, relational, and developmental services for youth participating in Flourish programs. You will provide one-on-one support, facilitate therapy, support groups, and help plan life skills programming that supports emotional wellness, healthy relationships, independent living, and long-term stability. You will help maintain a safe, consistent, and trauma-informed home environment through coaching staff, strengthening crisis-response skills, preventing burnout, and building resilience across the team.

In this role you will partner with the Executive Director, Community Support Specialist, and others to coordinate support for youth, identify opportunities to strengthen programming, and help ensure youth and staff have the support they need.

Job duties may include, but are not limited to:

• Provide one-on-one therapeutic support and facilitate therapy groups, support groups, and other healing-centered group experiences.
• Build trusting, appropriate, and trauma-informed relationships with youth.
• Walk alongside youth in developing coping skills, emotional regulation, communication, conflict resolution, self-advocacy, and healthy relationships.
• Participate in care planning and goal setting, and maintain timely documentation, confidentiality, professional boundaries, and ethical practice.
• Organize life skills training for youth, including programming around emotional wellness, healthy relationships, decision-making, communication, self-care, independent living, and resilience.
• Partner with the Housing Program Manager and Youth Specialists to identify practical skill-building needs based on day-to-day experiences in the house and support a program culture rooted in safety, dignity, accountability, belonging, and growth.
• Collaborate with the Housing Program Manager to identify coaching and training needs for Youth Specialists.
• Coach staff on trauma-informed care, de-escalation, crisis response, emotional regulation, professional boundaries, and relationship-based youth support.
• Help staff process challenging situations, identify healthy coping strategies, and create sustainable approaches to emotionally complex work.
• Provide therapeutic perspective and consultation while respecting the Housing Program Manager's supervisory responsibilities.
• Partner with the Executive Director, Housing Program Manager, Community Support Specialist, and other team members to ensure coordinated support for youth.
• Participate in team meetings, case consultations, program planning, crisis planning and response, and youth-centered problem-solving.
• Collaborate with outside providers, schools, agencies, families, and community partners when appropriate and authorized.
• Maintain consistent presence in the Flourish house and active engagement with youth and staff to support scheduled therapy services, group programming, staff coaching, team meetings, and urgent program needs.
• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’ll also want to know you can demonstrate these attributes:

• Standard Exemplary customer service skills.
• Strong communication, documentation, and relationship-building skills.
• Ability to maintain confidentiality, professional boundaries, and ethical practice.
• Ability to remain calm and grounded in emotionally intense or crisis-oriented situations.
• Ability to balance therapeutic judgment with warmth, practicality, and clear boundaries.
• Ability to coach staff while respecting appropriate reporting and supervisory structures.
• Strong collaboration skills and respect for team-based care.
• Ability to work in a fast-paced, youth-centered environment with flexibility and professionalism.
• Ability to thrive in a highly cooperative work setting.
• Knowledge of trauma-informed care, adolescent development, crisis response, emotional regulation, and strength-based youth work.
• Preferred Experience working with at-risk youth, youth experiencing homelessness or housing instability, marginalized youth, foster care-involved youth, justice-involved youth, or youth impacted by trauma.
• Experience in a residential, shelter, transitional living, school-based, community mental health, or youth services setting.
• Experience in coaching or training direct-care staff.
• Experience supporting crisis intervention, de-escalation, and safety planning.
• Experience developing life-skills programming or psychoeducational groups for youth.

Required Licensed Clinical Social Worker or Licensed Professional Counselor credential. Must be able to pass state and federal background screenings. Valid Missouri driver’s license.

Proficient in basic computer technologies, appropriate for an internet-based company. Regular and predictable attendance.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.