Therapy Practice Office Manager

Ucp-of-Central-Florida; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (including freeoption

Dental insurance options

Paid time off

403B/Retirement match

Short & long term disability

On-site childcare discount

Job summary

UCP of Central Florida seeks a detail‑oriented Therapy Practice Office Manager to oversee non‑clinical daily operations and support the campus therapy team. You will partner with the SDO to monitor financial performance, ensure HIPAA compliance, and optimize patient flow in a compassionate, bilingual environment.

Ideal candidates have 2–3 years in medical office administration, associate degree or medical billing cert, and strong communication skills to serve children and families effectively.

Qualifications

• Non-clinical day-to-day operations management for the therapy practice.
• Partnership with SDO to monitor financial performance of the campus therapy practice.
• Knowledge of HIPAA and confidentiality practices/policies.
• Experience with therapy services billing/funding sources preferred.

Responsibilities

• Manage day-to-day activities of the therapy practice to meet budgeted goals.
• Serve as first point of contact for therapy students/patients and follow up within 72 hours.
• Input and scan billing, medical, and client information into EMR.
• Schedule appointments to optimize client satisfaction and clinic efficiency.
• Ensure treatments have required authorization and plan of care.
• Manage initial therapy evaluations and ongoing scheduling of treatments.
• Prepare statistics and data for reports.

Skills

Highly organized

Multi-tasking

Excellent computer skills

HIPAA knowledge

Billing/funding knowledge

Urgency and timeliness

Communication and customer service

English/Spanish bilingual

Education

Associate degree or Medical Billing Certification

Tools

EMR

Job description

Looking to make a difference in an innovative and dynamic non-profit agency? UCP of Central Florida unlocks the potential of thousands of children each year at our campuses, pediatric therapy clinics and parent support programs.Job Specifications –The Therapy Practice Office Manager is responsible for managing the non-clinical day to day operations and in partnership with the SDO, the financial performance of the campus medical therapy practice.Highly organized. Good follow through and ability to multi-task/prioritize.Excellent computer skills.Knowledge of HIPAA and confidentiality practices/policies.Knowledge of various funding/billing sources for therapy services.Sense of urgency and timeliness.Prefer experience working with children and families with disabilities.Compassionate with excellent communication and customer service skills.Bilingual (English/Spanish) preferred.Job Responsibilities:Manage the day to day activities of the therapy practice to successfully meet budgeted goals.Serve as first point of contact for all potential therapy students/patients – following up within 72 hours:Ensure completion and submission of all information/paperwork required for the therapy program (new referrals, medical info, etc).Accurately input and scan all billing, medical and other client information into EMR.Manage and schedule appointments to optimize client satisfaction and facility efficiency ensuring all children receive authorized services; prepare superbills daily for therapistsMaximize revenue by ensuring all treatments have required authorization, plan of care, prescription, etc.Manage and schedule initial therapy evaluations and on-going scheduling of therapy treatments for the clinic.Complete and/or provide required statistics and data for reports.Manage the Plan of Care process (sending, receiving, tracking, follow-up).Collect and post payments. Follow-up with outstanding payments to ensure accounts are in good standing.Assist in the hiring/on-boarding of new therapists and provide on-going support.Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.Performs other duties as assigned.What UCP OffersOur mission at UCP is to empower children with and without disabilities to achieve their potential by providing individualized support, education and therapy services in an inclusive environment. When you join UCP of Central Florida you partner with a team that is making a positive impact on the futures of our children. For over 70 years, we have been dedicated to enriching the lives of children of all abilities across Central Florida as 8 campuses: Downtown Orlando, East Orlando (near UCF), Kissimmee, Pine Hills, Lake Mary, and Winter Garden.UCP of Central Florida offers a competitive benefit package available to all employees! Some perks to being a UCP Team Member include: health insurance (free option after the first year), dental insurance options, free life insurance, paid time off, discounted on-site childcare, 403B/Retirement match, short & long term disability, and support in continuing your education.Education and Training:Knowledge of medical reimbursement process.Associate degree in a related field or Medical Billing Certification strongly preferredKnowledge and experience in working with an EMR.Minimum Experience:2-3 years experience in an administrative or related role of a medical office, health care operations, or therapy practice1 year of supervisory experience strongly preferred