Therapy Clinical Manager

Florida Orthopaedic Institute; Ocala (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Full-time leadership opportunity

Collaborative and supportive work env

Opportunity to work with orthopaedic/或

Growing community clinic impact

Job summary

Florida Orthopaedic Institute is seeking a Therapy Clinic Manager to lead our therapy staff in delivering high-quality patient care and an exceptional rehabilitation experience. The role focuses on customer service excellence, staffing optimization, and adherence to policy and reimbursement procedures.

The candidate should have a post-baccalaureate degree with 2–3 years of outpatient therapy leadership experience, and be prepared to oversee administrative and clinical operations in a fast-paced

Qualifications

• Post-baccalaureate degree required; Master’s or DPT preferred.
• 2–3 years of clinical outpatient therapy experience with admin/management exposure.
• Experience with front desk policies, billing/collections, documentation, and policy setting.

Responsibilities

• Lead staff to deliver excellent patient care and positive rehab outcomes.
• Promote patient-centered care and teamwork to maximize patient satisfaction.
• Monitor staffing levels to align with patient volume and productivity standards.
• Review weekly statistics and staff performance; ensure accountability.
• Coordinate therapy department operations and ensure compliance with standards.

Skills

Leadership

Administration

Customer service leadership

Staff development

Education

Master's degree in Physical Therapy (MPT) or Doctor of Physical Therapy (DPT)

Job description

Position Summary

The Therapy Clinic Manager is responsible for providing leadership and guidance to the staff in order to facilitate quality patient care and satisfaction. The key focus is to maintain excellent levels of customer service and quality of patient care to achieve a valuable final product. In the Therapy department the “Valuable Final Product” is a patient who has met their Physical/Occupational Therapy goals and has resumed their pre-injury activities of daily living.

Qualifications

The minimum educational requirement is a post-baccalaureate degree from an accredited education program. The majority of programs offer a Master's degree (MPT), but a number of programs offer the Doctor of Physical Therapy (DPT) degree.

Experience

Two to three years of clinical experience in an outpatient therapy setting, holding a position in administration or management for at least one year, preferred. Experience in front desk policy/procedures, billing and collections, documentation and policy setting preferred.

The individual must have a proven record of successful leadership and be familiar with all aspects of the operations of a clinic. He/She must have the ability to effectively select, motivate, and evaluate performance of key personnel. This individual must have the ability to analyze financial and statistical data and must be able to react with confidence and poise during times of stress and to tolerate criticism.

Key Responsibilities

ADMINISTRATIVE

• As top priority to ensure excellent customer service to our patients and accommodate to their needs to ensure a positive Rehabilitation experience in our Therapy Facilities.
• Promote our corporate culture with is patient centered care, and clinical teamwork to best achieve the highest levels of patient satisfaction.
• To ensure the highest possible level of patient care, while still maintaining company accepted productivity standards.
• To continuously uphold the policies of the therapy department and take corrective action when necessary.
• To monitor staffing ratios to patient volume to ensure clinics are neither under- nor over-staffed.
• To maintain a calm, and composed demeanor on a consistent basis as the key central stable unit in the facility.
• To make sound logical decisions, when faced with stressful situations or adversity, with fairness and compassion to subordinate staff.
• To earn staff respect by reciprocating respect to subordinate staff regardless of position.
• To influence employees and shape their behavior to create work environments that are both positive and reinforcing.
• To schedule and facilitate therapy clinic team meetings.
• To routinely review staff performance and productivity. To hold these individuals accountable to their job responsibilities and performance.
• To review weekly statistics to monitor key performance indicators.
• To participate in the selection and recruitment of qualified professionals for staff positions.
• To select, employ, control and discharge all employees for your clinic as appropriate.
• To provide annual staff evaluation and performance reviews and recommend pay adjustments where necessary.
• To develop and promote good community relationships with both the physicians and area industry.
• To ensure that all legal requirements are met for the operation of the facility.
• To increase self-knowledge on new philosophies in the field of management and leadership.
• To assure the appropriate practice of physical and/or occupational therapy at the facility in accordance with the American Physical and Occupational Therapy Associations Standards of Practice and the Code of Ethics.
• To ensure safety of patients and staff through proper adherence to facility policies, procedures and knowledge learned at in-services.
• To serve as a liaison between staff and other management of FOI.
• To monitor purchasing to ensure it remains within budget.
• To ensure the therapy department staff is trained and educated regarding billing for therapy services and knows the nuances of major payers to ensure maximum reimbursement. Provide timely instruction to staff on major payor payment policy updates/changes to minimize unauthorized billing of restricted procedures.
• To ensure and facilitate good communication amongst all therapy staff, supervisors and FOI administration. Promote good teamwork, and handle staff conflicts quickly and fairly to prevent escalation in the conflict.
• To perform other duties as required by FOI or as required to effectively meet the responsibilities for the position.

CLINICAL

• To comply with all clinical care responsibilities located within the Physical Therapist job description regarding patient care services.

Why Join Us?

• Full-time leadership opportunity
• Collaborative and supportive clinical environment
• Opportunity to work closely with orthopaedic specialists and experienced rehab professionals
• Ability to make a direct impact in a growing community clinic
• Patient-focused culture centered around quality care and outcomes

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.