Therapeutic Case Manager

Children’s Aid; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Job summary

An established industry player in community services is seeking a Therapeutic Case Manager to support families impacted by intimate partner violence. This role involves providing trauma-informed care, conducting assessments, and facilitating intervention groups to promote healing and stability for families. The ideal candidate will have a Master's degree in Social Work or a related field, along with strong organizational and communication skills. Join a mission-driven organization dedicated to making a difference in the lives of children and families in New York City. This position offers a dynamic work environment where flexibility and collaboration are key to success.

Benefits

Sign-On Bonus

Flexible Work Schedule

Professional Development Opportunities

Qualifications

• Master's degree in Social Work or equivalent field required.
• Bilingual Spanish/English fluency preferred.

Responsibilities

• Provide trauma-informed services to families affected by IPV.
• Conduct assessments and co-facilitate intervention groups.
• Provide case management and crisis intervention support.

Skills

Organizational Skills

Crisis Intervention

Trauma-Informed Care

Case Management

Communication Skills

Bilingual (Spanish/English)

Education

Master’s Degree in Social Work or Mental Health

Job description

Harlem Family Services Center (317 Lenox Ave)

$62,400 - $65,000 / year

Sign-On Bonus Eligible

Children’s Aid provides comprehensive community services to children of all ages and their families residing in underserved communities throughout New York City. An array of services supports families Every Step of the Way, from cradle to college to alleviate societal challenges that can interrupt a child, adolescent or young adults’ abilities to thrive and maximize their potential.

Children’s Aid offers a continuum of short-term, evidence-based interventions, as well as, the Family Wellness Program and the Safe Way Forward program for families impacted by Intimate Partner Violence (IPV).

Position Summary: The Family Wellness Program (FWP) provides comprehensive trauma-informed and anti-oppressive services to families who are affected by IPV, including survivors of IPV, the person who is causing harm (PCH), and children exposed to IPV in the home. Our goal is to help each member of the family establish long-term safety and stability by providing tools to heal from the effects of trauma and end intergenerational violence. The Therapeutic Case Manager will provide direct services to PCHs engaged in the Abuse Intervention Services for Fathers (AISF) component of the FWP. The AISF offers comprehensive abuse intervention services to the PCH, including case management, supportive counseling, and the Caring Dads intervention group. The goal is to stop relationship abuse, thereby increasing the safety and well-being of children and families. The Therapeutic Case Manager will report to the Program Supervisor and provide services in Manhattan and the South Bronx.

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures;
• Provide comprehensive assessment and trauma screening;
• Co-facilitate a 24-week Abuse Intervention Father’s Group using the Caring Dads curriculum;
• Provide crisis intervention, and trauma-informed and anti-oppressive supportive counseling;
• Provide case management for PCH including emergency financial assistance, advocacy, and referral services;
• Complete all documentation and data entry in a timely manner and in adherence to contractual expectations;
• Conduct outreach and provide informational presentations to IPV stakeholders and community partners;
• Attend all relevant supervision sessions, staff meetings and trainings;
• Maintain open communication with supervisors and team members;
• Provide training and consultation as needed;
• Collaborate with Children’s Aid programs and other community service providers;
• Comply with all privacy laws including HIPAA;
• Perform other duties as assigned.

Minimum Qualifications:

• Master’s degree required in Social Work, Mental Health or equivalent field (license pending or eligible)
• Bilingual Spanish/English fluency strongly preferred
• Strong organizational skills
• Ability to function independently and also work on a team;
• Ability to work with clients in our offices in Central Harlem and the South Bronx;
• Ability to work under pressure and relate to families in crisis;
• Ability to work evenings as needed and maintain a flexible work schedule;
• Training and experience in case management and/or working with individuals involved in intimate partner violence in a trauma-informed and anti-oppressive setting;
• Prior experience working with adults who have caused harm in their relationships preferred;
• Knowledge of the New York City intimate partner violence service systems, child welfare, judicial, and other social services preferred;
• Strong interpersonal/communication and writing skills.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.