Thence Looking for Jr. IT Support Specialist at Remote

Thence; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking digital UI/UX design agency as a Junior IT Support Specialist! This exciting role offers the opportunity to support users on MacOS, troubleshoot hardware and software issues, and manage applications like Slack and GSuite. You will play a pivotal role in maintaining network connectivity and ensuring that all devices are secure and up-to-date. With a culture that promotes continuous improvement and a commitment to user experience, this agency provides a dynamic environment for professional growth. If you are eager to learn and take ownership of your work, this is the perfect opportunity for you!

Benefits

21 days paid leave

Fixed monthly stipend

Fully covered health insurance

Paid parental leave

Qualifications

• 2-3 years of experience in IT support, particularly with MacOS and related hardware/software.
• Knowledge of managing MacOS devices using Sophos and shell scripting.

Responsibilities

• Respond to support tickets and troubleshoot issues for Mac hardware and software.
• Manage network connectivity and maintain software licenses.

Skills

MacOS Support

Hardware Troubleshooting (Mac)

Software Management (Slack, GSuite)

Shell Scripting

Network Connectivity Management

Tools

Sophos Endpoint

Slack

GSuite

Adobe

Job description

We are looking for a Junior IT Support Specialist with 2 to 3 years of experience supporting users on MacOS, supporting hardware (Mac), and software for users, managing applications such as Slack and GSuite.

Duties and Responsibilities

1. Timely response to support tickets
2. Troubleshoot issues for supported hardware (MacBook Air & Pro)
3. Identify issues for supported software (Slack, GSuite, Adobe, etc.)
4. Plan, implement, and maintain network connectivity within offices
5. Maintain new versions of software deployed in the private application store (Sophos Endpoint)
6. Manage configuration and policies on remote devices (Sophos Endpoint protected)
7. Maintain and manage Macs enrolled via Device Enrollment Plan
8. Create and maintain technical knowledge base documents to aid self-service assistance for recurring issues
9. Create, document, and maintain standard operating procedures so that processes are streamlined
10. Manage employee and contractor onboarding and offboarding
11. Maintain and manage software licenses
12. Manage security alerts on employee laptops

Skills Required

Measure of Success:
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
Document routine tasks/procedures so that others can follow.

Qualifications

1. At least 2 years of experience supporting users on MacOS, supporting hardware (Mac), and software for users, managing applications such as Slack and GSuite.
2. At least one year experience or working knowledge of managing MacOS devices using Sophos.
3. Working knowledge of shell scripting to automate tasks.

About Thence

Thence is a dedicated Digital UI/UX Design Agency with an emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.

With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency.

Why Thence

1. Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India.
2. Accelerated learning environment amongst talented team members.
3. Culture that promotes challenging oneself & continuous improvement.
4. Perks & employee-friendly policies.
5. End-to-end ownership given to team members.

Benefits

Here are some more reasons why you should consider applying to Thence (Policies vary for Full-Time, Internship & Consultants):

1. 21 days paid leave
2. Fixed monthly stipend
3. Fully covered health insurance
4. Paid parental leave