Thence Looking for IT Support Specialist at Remote

Thence; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking digital design agency as an IT Support Specialist, where you will play a crucial role in maintaining the Mac ecosystem and supporting users with diverse software needs. This position emphasizes a blend of technical expertise and user support, ensuring that team members can work seamlessly across various platforms. With a commitment to user experience and innovation, the agency fosters a culture of continuous improvement and offers the flexibility to work from anywhere. If you're passionate about technology and eager to contribute to a dynamic team, this opportunity is perfect for you.

Benefits

21 days paid leave

Fixed monthly stipend

Fully Covered Health Insurance

Paid Parental leave

Work from anywhere

Qualifications

• 2+ years of experience in MacOS support and hardware troubleshooting.
• Knowledge of managing applications like GSuite and Adobe is essential.

Responsibilities

• Respond to support tickets and troubleshoot hardware/software issues.
• Maintain network connectivity and manage software licenses.

Skills

MacOS Support

Hardware Troubleshooting

Software Management (GSuite, Adobe, Figma)

Shell Scripting

JAMF Management

Tools

JAMF

Sophos Endpoint Protection

Job description

We are looking for an IT Support Specialist with at least 2 years of experience supporting users on MacOS, supporting hardware (Mac), and software for users. The IT support is for 80% in the Mac ecosystem and 20% in Windows, Android, and Linux.

Duties and Responsibilities:

1. Timely response to support tickets
2. Troubleshoot issues for supported hardware (MacBook Air & Pro)
3. Identify issues for supported software (Slack, GSuite, Adobe, Figma, etc.)
4. Plan, implement, and maintain network connectivity within offices
5. Maintain new versions of software deployed in the private application store (JAMF)
6. Manage configuration and policies on remote devices (Sophos Endpoint protected)
7. Maintain and manage Macs enrolled via Device Enrollment Plan
8. Create and maintain technical knowledge base documents to aid self-service assistance for recurring issues
9. Create, document, and maintain standard operating procedures so that processes are streamlined
10. Manage employee and contractor onboarding and offboarding
11. Maintain and manage software licenses
12. Manage security alerts on employee laptops

Measure of Success:

1. Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
2. Document routine tasks/procedures so that others can follow

Qualifications:

1. At least 2 years of experience supporting users on MacOS, supporting hardware (Mac), and software for users, managing applications such as GSuite, Adobe, Figma, etc.
2. At least one year of experience or working knowledge of managing MacOS devices using JAMF is a bonus
3. Working knowledge of shell scripting to automate tasks.

About Thence:

Thence is a dedicated Digital UI/UX Design Agency with an emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.

With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency.

Why Thence:

1. Ranked among India’s top 3 and Clutch Global Top 15 UI/UX Design Agency.
2. Accelerated learning environment amongst talented team members.
3. Culture that promotes challenging oneself & continuous improvement.
4. Perks & Employee-friendly policies.
5. End-to-end Ownership given to team members.
6. Best part: Work from ANYWHERE.

Benefits:

1. 21 days paid leaves
2. Fixed monthly stipend
3. Fully Covered Health Insurance
4. Paid Parental leave