Theatre Ticketing Ops Associate - Weekend Coverage

Playbill, Inc.; New York (NY); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

Theatre Development Fund (TDF) in New York, NY is seeking a part-time, temporary Ticketing Operations Assistant to support weekend and select weekday coverage, helping integrate partners into a single system and ensuring smooth box office operations.

The role emphasizes experience with live entertainment ticketing, familiarity with Salesforce and other platforms, and collaborative communication across the Partnerships, Ticketing Operations, and Customer Experience teams.

Qualifications

• 3+ years experience working in a box office or adjacent live entertainment role.
• Familiarity with Salesforce and/or multiple ticketing platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Provide weekend and select weekday coverage of the Ticketing and Customer Experience inboxes, serving as the primary contact when the core team is offline (core hours 3:30–7:30pm).
• Triage and resolve show-time issues such as cancellations, refunds and exchanges, and time-sensitive emergency requests.
• Provide detailed summaries of weekend inquiries and work that should be completed when standard business hours resume.
• Build new events, offers, and sales reports for Broadway and Off-Broadway/Institutional partners with professional, insights-based communication tools.
• Support the delivery of digital daily ticketing manifests with the Ticketing Manager.
• Provide timely partner communication updates and coordinate requests between teams.

Skills

Box office experience

Salesforce familiarity

Ticketing platforms

Tools

Salesforce

Job description

Theatre Development Fund (TDF) in New York, NY is seeking a part-time, temporary Ticketing Operations Assistant to support weekend and select weekday coverage, helping integrate partners into a single system and ensuring smooth box office operations.

The role emphasizes experience with live entertainment ticketing, familiarity with Salesforce and other platforms, and collaborative communication across the Partnerships, Ticketing Operations, and Customer Experience teams.