Theatre Front-of-House Lead (Part-Time)

City of Dearborn; Dearborn (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Dearborn seeks a front-of-house team member to support event spaces at the Ford Community and Performing Arts Center, including the Michael A. Guido Theater and Lincoln Ballroom. Responsibilities cover day-of-event duties, usher coordination, seating, safety briefings, and post-event checks.

Role requires reliable attendance, strong customer service, and the ability to work evenings and weekends. Criminal history check and drug screen are required as part of the hiring process.

Qualifications

• Two years of professional experience in a similar role in the event hospitality or performing arts industry preferred.
• Must be available to work evenings and weekends.
• Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.

Responsibilities

• Assist and manage day of event duties, throughout the entire event process.
• Unlock interior and exterior doors, turning on public space lighting prior to performances.
• Perform pre-show safety check using established checklist.
• Perform complete walkthrough of the venue to assess condition including public areas, restrooms, lobbies, theater, foyer and exterior building entrances.
• Address any appearance and/or safety problems.
• Assist clients and vendors with event setup as needed.
• Ensure venue space is accessible to patrons at necessary times based on event schedule.
• Communicates with Technical staff and client, to verify and implement proper event times.
• Coordinates and manages volunteer ushers.
• Oversees correct seat placement throughout the event venue.
• Communicates emergency procedures and exit patterns to volunteer ushers prior to each performance.
• Act as liaison between patrons and box office to resolve seating problems.
• Assists late-arriving guests and monitors guest movement throughout an event.
• Interacts with patrons, and provides answers or guidance for all questions or complaints.
• Oversees preparation and distribution of event programs.
• Perform complete walk through of the venue to assess condition after events and turn off lights as needed.
• Turns off lights in public areas and locks all interior and exterior doors after each event.
• Assist clients and vendors with event cleanup as needed.
• Complete accident report forms for any and all incidents occurring while on duty.
• Demonstrates regular and predictable attendance as scheduled.

Job description

City of Dearborn seeks a front-of-house team member to support event spaces at the Ford Community and Performing Arts Center, including the Michael A. Guido Theater and Lincoln Ballroom. Responsibilities cover day-of-event duties, usher coordination, seating, safety briefings, and post-event checks.

Role requires reliable attendance, strong customer service, and the ability to work evenings and weekends. Criminal history check and drug screen are required as part of the hiring process.