Theatre & Dance Student Event Staff

University of Kansas; Lawrence (KS); Hybrid; USD 17,000 - 22,000; Part time

Job summary

University of Kansas in Lawrence seeks a student hourly to support Box Office customer service and front-of-house operations for theatre and dance events. Under supervision of event staff, you will assist with ticketing, audience services, and patron communications.

The role emphasizes cash handling, friendly service, and collaboration with staff to ensure a positive patron experience. Enrollment in a degree program is preferred, with opportunities to train volunteer ushers and manage events.

Qualifications

• Demonstrated customer service skills.
• Experience handling cash and point-of-sale tasks is a plus.
• Ability to communicate effectively with patrons and colleagues.

Responsibilities

• Box Office: Sell tickets in person/phone, process transactions, and handle cash per procedures.
• House Management: Oversee front-of-house operations, supervise ushers, ensure patron safety and accessibility.
• Other duties as assigned: Support departmental initiatives as needed.

Skills

Customer service

Cash handling

Education

Enrollment in degree program

Job description

The ideal candidate(s) will provide operational and customer service support for departmental events and performances associated with the University Theatre and University Dance Company. Under the supervision of professional event staff, student employees may serve as House Managers and/or Box Office Assistants, assisting with audience services, ticketing operations, patron communication, event logistics, and facility oversight to ensure a positive and professional patron experience.

Job Description

60% - Box Office Customer Service

• Deliver high-quality customer service by selling tickets in person and over the phone, processing transactions accurately, and handling cash in accordance with established procedures.

30% - House Management

• Serve as House Manager for Theatre and Dance productions, overseeing front-of-house operations. Train and supervise volunteer ushers and collaborate with professional staff to ensure patron safety, accessibility, and a positive audience experience.

10% - Other Duties as Assigned

• Perform additional responsibilities and support departmental initiatives as needed.

Required Qualifications

• Demonstrated customer service skills, as evidenced through application materials and/or prior work experience.

Preferred Qualifications

• Interest or experience in theatre, dance, and/or other performing arts, as demonstrated in application materials.
• Retail or other sales experience, as demonstrated in application materials.
• Federal Work-Study eligibility, as demonstrated in application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR. This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• A cover letter addressing how required and preferred qualifications are met.
• Resume or curriculum vitae.
• Contact information for three professional reference

A review of applications will continue until a qualified pool of applicants has been identified. Incomplete applications will not be considered.

• Primary Campus: University of Kansas Lawrence Campus