Theatre Box Office Associate (Part-Time) — Customer Service

City of Poway, CA; Poway (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

The Poway Center for the Performing Arts is seeking a part-time, temporary box office clerk to provide excellent customer service and support the box office operations for the 2026-27 season.

Responsibilities include cashiering, processing tickets in person, by phone, or online; entering data into the ticketing system; and assisting staff with administrative tasks to keep the box office running smoothly.

Qualifications

• One year of customer service experience or equivalent.
• Equivalent to the completion of the 12th grade.
• Valid class C driver's license or ability to arrange transportation.
• Satisfactory completion of First Aid and CPR/AED certificates within five months.

Responsibilities

• Provide customer service at box office and process ticketing requests.
• Perform cashiering duties; reconcile cash drawer and deposits.
• Enter information into computerized ticketing database; issue tickets.
• Create templates, signs and information sheets for shows; restock supplies.
• Handle special ticket sales arrangements for groups and consignment orders.
• Screen callers and respond to inquiries; enforce policies as needed.
• Perform general administrative tasks and maintain records.
• Assist in reporting and financial/budgetary needs; maintain logs and spreadsheets.
• Monitor venue use and ensure safety; open/close building as needed.
• Adhere to varied shifts, including early mornings, evenings, weekends, holidays.

Skills

Customer service

Cashiering

Data entry

Office software

Education

Completed 12th grade

Tools

Ticketing database

Job description

The Poway Center for the Performing Arts is seeking a part-time, temporary box office clerk to provide excellent customer service and support the box office operations for the 2026-27 season.

Responsibilities include cashiering, processing tickets in person, by phone, or online; entering data into the ticketing system; and assisting staff with administrative tasks to keep the box office running smoothly.