Theater Ticketing: Client Services Lead

AXS; Denver (CO); On-site; USD 34,440 - 46,838; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation time

Sick leave

Life insurance

Parental leave

401k match

FSAs/HSA

Wellness program

Job summary

AXS seeks a Client Services Supervisor for Theaters and Residencies to deliver frontline service, manage client relationships, and support ticketing products nationwide. You will combine venue know-how with technical support to optimize experiences for partners and fans.

You will lead, mentor, and coach a team while solving high-pressure challenges and coordinating with stakeholders across venues and the business. This role offers growth and a pathway to strategic impact.

Qualifications

• 3+ years of experience in live event ticketing and event programming.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Responsibilities

• Assist with event and promotion configuration for full-service clients.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Act as an expert on all products/services, remaining current with all new releases.
• Respond to support and services requests from client/venue.
• Troubleshoot and resolve or elevate technical support issues.
• Track and report all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.

Skills

Team leadership

Problem solving

Multitasking

Collaboration

Microsoft Office

Education

High School Diploma or equivalent

BA/BS Degree preferred

Tools

Microsoft Office

Job description

AXS seeks a Client Services Supervisor for Theaters and Residencies to deliver frontline service, manage client relationships, and support ticketing products nationwide. You will combine venue know-how with technical support to optimize experiences for partners and fans.

You will lead, mentor, and coach a team while solving high-pressure challenges and coordinating with stakeholders across venues and the business. This role offers growth and a pathway to strategic impact.