Theater Manager

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Foxwoods Resort Casino seeks a supervisory professional to oversee the Premier Theater and Great Cedar Showroom operations under the Director of Entertainment Operations. A high school diploma and 3–5 years of high-volume showroom supervision are required.

You will manage staff, ensure guest service excellence, and uphold safety and company policies in a fast-paced environment. Flexibility for nights, weekends, and holidays is essential.

Qualifications

• High school diploma or GED required.
• Three to five years of high-volume showroom supervisory experience.
• Must possess excellent communications, customer service and problem-solving skills.

Responsibilities

• Oversees day-to-day operation of Premier Theater and Great Cedar Showroom.
• Ensure guest service standards and staffing efficacy.
• Adheres to policies, trains staff, and handles guest complaints.

Skills

Excellent communication

Customer service

Problem solving

Supervisory experience

Education

High School Diploma

Tools

MS Office

Job description

Under the supervision of the Director of Entertainment Operations, the incumbent oversees the day-to-day operation of the Premier Theater and the Great Cedar Showroom. High school diploma or GED required. Must have three (3) to five (5) years of high-volume showroom supervisory experience. Must possess excellent communications, internal and external customer service and problem-solving skills, the confidence to work independently. Must have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with a diverse staff and clientele in a fast-paced environment. Required to become proficient with department-specific computer programs. Must possess well-developed, tactful problem-solving skills with the ability to apply ingenuity and creativity towards a resolution. Must be willing to work under pressure, handle many task concurrently all the while maintaining a positive demeanor. Must be able to stand and walk for extended periods of time. Due to the nature of the business must maintain a flexible work schedule, willing to work nights, weekends and holidays.

Duties and Responsibilities

• Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Hires and discharges employees according to established personnel policies and procedures, implements and conducts orientation, training and evaluation programs for all personnel.
• Ensures guest service according to established standards of quality.
• Implements merchandising techniques, keeps departmental cost at an acceptable level.
• Alerts Sr. Leadership of any potential safety hazards or venue maintenance that may be required.
• Serves as Fire Warden
• Adheres to established hotel and food and beverage policies, employee labor relations, liquor laws, all Foxwoods and state regulations as well as Connecticut state sanitary codes.
• Ensures proper and timely seating of all guests and relays all guest compliment/complaints to the Beverage Manager of Operations.
• Looks for opportunities and makes recommendations to help improve the guest experience.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.
• Performs all other related and compatible duties as assigned.

Education and Experience

• High school diploma or GED required. Must have three (3) to five (5) years of high-volume showroom supervisory experience.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must possess excellent communications, internal and external customer service and problem-solving skills, the confidence to work independently.
• Must should have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with a diverse staff and clientele in a fast-paced environment.
• Must possess knowledge of basic computer programs (Word, Excel, Outlook, etc.)
• Must possess well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
• Must be willing to work under pressure, handle many task concurrently all the while maintaining a positive demeanor.
• Due to the nature of the business must maintain a flexible work schedule, willing to work nights, weekends and holidays.
• Required to become proficient with department-specific computer programs.

Supervisory Requirements

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting and training employees and developing personal growth opportunities.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, and implementing new procedures.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.