CCO Shift Manager

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Foxwoods Resort Casino is seeking a Cage Supervisor in Mashantucket, CT to oversee cashiering activities and prepare daily reports under the Casino Cage Operations Manager. Requires a high school diploma or GED and 2–4 years of cage supervision experience; State Gaming License; strong math, memo writing, and staff oversight skills.

You will supervise staff, hire/train, ensure regulatory compliance, maintain customer relations, and promote a safe work environment within the cage area; ability to

Qualifications

• High school diploma or GED required, plus 2–4 years of cage supervision experience.
• State Gaming License required.
• Ability to read and write short memos and perform basic arithmetic incl. fractions, decimals and percentages.
• Excellent interpersonal skills to work with staff and patrons.
• Proficiency with department-specific computer programs.
• Knowledge of casino management system and internal controls.

Responsibilities

• Adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Resolves customer concerns/complaints within jurisdiction.
• Ensures all regulatory requirements are followed.
• Interviews, hires, trains, schedules, and supervises all directly assigned personnel.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.

Skills

Interpersonal skills

Arithmetic ability

Memo writing

Computer literacy

Education

High school diploma or GED

Tools

Casino Management System

Job description

Under the direction of the Casino Cage Operations Manager, the incumbent prepares daily reports and supervises cashiering activities either personally or through subordinates. High school diploma or GED required as well as two (2) to four (4) years of experience as a cage supervisor or equivalent combination of education and experience. State Gaming License required. Ability to read and write short memos; add, subtract, multiply and divide by fractions, whole numbers, and decimals; to calculate interest, commission, and percentages as it applies to job functions. Must have excellent interpersonal skills to effectively work with staff as well as patrons. Required to become proficient with department specific computer programs. Knowledge of casino management system and internal controls.

Duties and Responsibilities

• Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Resolves any customer concerns/complaints within jurisdiction.
• Ensures all regulatory requirements are follows.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.

Education and Experience

• High school diploma or GED required as well as two (2) to four (4) years of experience as a cage supervisor or equivalent combination of education and experience. State Gaming License required.

Qualifications

• To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Ability to read and write short memos; add, subtract, multiply and divide by fractions, whole numbers, and decimals; to calculate interest, commission, and percentages as it applies to job functions.
• Must have excellent interpersonal skills to effectively work with staff as well as patrons.
• Required to become proficient with department specific computer programs.
• Knowledge of casino management system and internal controls.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Environment is that of a office located in a casino/concourse and is usually quiet; occasionally can be hectic, crowded, noisy and smoke-filled.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.