The Village at Sage Street - Variable Hour Facility Assistant

Voa Ncnn; Reno (NV); On-site; USD 29,000 - 32,000; Part time

Job summary

VOA Northern California & Northern Nevada is seeking a Facility Assistant at The Village on Sage Street in Reno to deliver compassionate, hands-on support to tenants. The role emphasizes security, housekeeping, and adherence to program rules within a low-income housing setting.

The position requires teamwork, strong communication, and the ability to respond to crises. CPR/First Aid training must be completed within 90 days, with TB testing annually; shifts vary to cover day, evening, and night

Qualifications

• This position requires clear communication and the ability to serve tenants without bias.
• CPR and First Aid training must be completed within 90 days of employment, with TB testing annually.
• Must be able to work irregular hours and function as part of a team.

Responsibilities

• Explain program rules to tenants and monitor observance.
• Provide awake shift coverage and conduct hourly safety checks.
• De-escalate crises and provide emergency assistance as needed.
• Maintain daily and shift logs for reporting.
• Perform housekeeping, janitorial, and basic maintenance tasks.
• Assist with tenant leases and community engagement.
• Document tenant concerns and report incidents promptly.
• Train and mentor new staff as requested.
• Commit to ongoing self-development and required certifications.

Skills

Teamwork

Oral & written communication

De-escalation

Organizational skills

Analytical decision making

Maintenance, housekeeping

Safety & security awareness

Emergency response

Education

CPR and First Aid certification

Tools

Computer skills

Job description

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for variable hour Facility Assistant positions at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Three shifts needed: 8AM - 4PM, 4PM - 12AM, and 12AM - 8AM.

Responsibilities

The Facility Assistant is responsible for assuring quality service in a safe, non-judgmental manner to all tenants compassionately and professionally, as it relates to the specific program objectives. Objectives include supportive interaction with tenants and team members, assessment of tenants’ needs, supporting the safety and integrity of all tenants, and performance of all work duties as required. This position will spend time integrating with clients, maintaining security, and performing housekeeping and janitorial tasks. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve the established objectives of the department.

1. Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.2. Provide "awake" shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods. Approximately half of the shift will be used for security duties.3. De-escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary.4. Maintain daily reports to provide statistical information.5. Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county. Up to half of the shift may be spent performing housekeeping, janitorial, and maintenance duties.6. Respond to all tenant questions and concerns.7. Perform clerical duties on shift, i.e., answer the telephone, record messages, and file as necessary.8. Maintain clear, thorough, routine communication with all tenants.9. May perform other duties as assigned.10. Respond to lockouts.

B. Responsible for assisting with tenant leases and the community.

1. Support the Volunteers of America staff in implementing policies and procedures.2. Role model positive behavior.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all tenant concerns and/or infractions that can impact the program’s security.

2. Complete all shift logs, observation logs, and incident reports.3. Monitor inventory of program equipment and supplies and inform management of any purchasing needs.4. Secure approval for exceptions to standard policy.5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.7. Communicate with on-site staff, Community Administrator, Administrative Assistant, service providers, and external county/state/city program representatives as required.8. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for the assistance of training and development of new staff.

1. Assist the Community Administrator in department orientation and training of new employees as requested to ensure quality work outcomes.2. Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for tenants and personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications

EDUCATION AND EXPERIENCE:

This position requires a demonstrated ability to communicate and comprehend oral and written instructions and to provide services to tenants without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with tenants with varying needs and levels of functioning. Must have the flexibility to work irregular hours and be willing to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and TB testing annually.

SPECIFIC SKILLS REQUIRED:

Teamwork skillsOral and written communication skillsAbility to de-escalate crises and assist tenants and staff in emergenciesOrganizational skillsAnalytical and decision-making abilityMaintenance, housekeeping, and janitorial skills

PHYSICAL REQUIREMENTS:

Lift and move up to 25 poundsPhysically able to safely maneuver the weight distribution of a tenant in an emergencyStand, walk, bend, stoop, and sit frequentlyKneel occasionallyClimb stairs where programs have more than one levelBe able to maneuver quickly in emergencies to assist tenants as needed

Pay Range

USD $21.17 - USD $21.17 /Hr.