The UPS Store Assistant Manager

The UPS Store; Asheboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

The UPS Store is seeking an Assistant Manager to oversee daily operations and lead a team in a fast-paced retail environment. Ideal candidates will have retail management experience, strong leadership skills, and a passion for customer service. This role offers opportunities for career advancement and requires bilingual communication skills.

Qualifications

• Minimum 2 years retail management experience required.
• Bilingual - English and Spanish fluency needed.
• Must obtain Notary Public within 90 days of employment.

Responsibilities

• Oversee daily operations and manage product sales.
• Supervise and develop Sales Associates.
• Handle customer complaints and ensure excellent service.

Skills

Customer Service

Leadership

Sales Management

Team Building

Communication

Education

High school diploma

College degree (Business Administration, Business Management, or Graphic Design)

Tools

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Job description

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The UPS Store provides professional customer service and world class shipping, packaging, printing, shredding, notary services, mailbox rentals and much more for our individual consumers and small businesses.

The UPS Store Assistant Manager is responsible for overseeing daily operations, leading a team, and driving in-store sales through proactive customer engagement. The ideal candidate is a strong leader with experience in sales management, team coaching, and customer relationship-building.

This role is perfect for someone who thrives in a fast-paced retail environment, takes ownership of results, and is passionate about growing revenue by training and motivating their team to upsell, cross-sell, and deliver exceptional service.

This Assistant Manager will have the opportunity for career advancement to Store Manager.

Responsibilities:

- Effectively manage all areas of operations including product sales, pack and ship, ordering, daily open and close activities, training, customer and vendor relationships, print production, print and freight price quotes, compliance audits, claims, end of month reporting, house account billing and other duties as assigned.

- Supervise, motivate and develop Sales Associates, focusing on excellent customer service, operational excellence and team building.

- Pro-actively handles customer complaints and assist customers with problems to resolution.

- Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)

- Ensure compliance in the areas of Operational Standards and Requirements.

- Assist and communicate with Franchisee regarding all areas of store operations.

- Provide excellent customer service in an over-the-counter retail environment.

- Process customer shipments via UPS computer systems.

- Pack customer packages utilizing UPS packaging guidelines and materials.

- Accurately perform daily opening and/or close out procedures in accordance with company policy and procedure.

- Assist customers with copy, print, notary, fax, and all other services.

- Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example.

Requirements:

- Minimum 2 years retail management experience.

- Bilingual - ability to speak English and Spanish fluently

- Notary Public – must be willing to obtain Notary Public within the first 90 days of employment

- Must be able to accommodate for a flexible work schedule

- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

- Ability to communicate effectively in oral and written (e.g., email) form.

- Excellent customer service and computer skills.

- Hands-on knowledge of Microsoft Office programs.

- Ability to complete print production projects using print equipment (training provided) and common software applications. (e.g., Microsoft Word, Publisher, Adobe Photoshop, Adobe Illustrator)

- Excellent quantitative aptitude — ability to work a cash register and reconcile at end of day.

- Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time.

- High school diploma; college degree highly preferred (Business Administration, Business Management, or Graphic Design are relatable degrees)

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Retail management: 2 years (Required)
• Leadership: 2 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)
• Certified Notary Public (Required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Retail

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