Member Services Agent, Part-Time

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a courteous Member Services Associate to welcome members and guests at entrances and exits, providing friendly, discreet service and information about club offerings. You will assist with class selection and look up member details to process fees accurately.

You will maintain inventory, keep the Front Desk stocked, answer phones with a bright greeting, and uphold the luxury standard through professional, personable interactions.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent verbal and written skills.
• Ability to multi-task and stay organized.
• Discretion and professional appearance required.
• Ability to stand for long periods and lift up to 30 lbs.

Responsibilities

• Greet members and guests at entrances/exits.
• Answer phones with a cheerful greeting.
• Assist members in class selection and inform class schedules.
• Look up member information and process fees accurately.
• Maintain daily/weekly inventory and keep Front Desk stocked.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Organization

Professional appearance

Stamina

Discretion

Problem solving

Education

High school diploma or equivalent

Tools

Computer/basic IT

2-way radio

PDAs/devices

Job description

JOB SUMMARYTo provide customer service to the members and their guest at the entrances and exits of the club in a friendly and respectful manner. The MSA’s will inform the members about basic knowledge of the club that they will attain through training and continuing education. MSA’s will also assist guest by escorting members to certain areas of the club as desired. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.ESSENTIAL JOB FUNCTIONSMaintain daily, weekly, and yearly inventoryKeep Front Desk appropriately stocked at all timesKeeping track of operating tools and suppliesMeet and greet members and their guest as they enter the clubAnswer phones with an upbeat tone using our standard greeting within 3 ringProvide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the members expectationsBasic computer knowledge to look up members information and ringing up guest fees and servicesAssisting members in choosing and deciding on classes and informing them when the classes are heldOther duties or tasks as assigned by your supervisor that are related to the Member Services Department and the Houstonian CampusOther duties as assigned.KNOWLEDGE AND SKILLSHigh school diploma or equivalent office/clerical support experience.Previous customer service experience is strongly preferred.Must have excellent verbal and written skills and exceptional customer service skills.Must be able to multi-task and have excellent organizational skills.Must be able to think quickly on feet to handle very sensitive situations concerning members or guests.Must observe and act according to culture of company, integrity, honesty, treat others with dignity and respect, friendly, etc.Energetic, enthusiastic, observant, attentive and motivatedProfessional AppearanceMust be able to stand for long periods of timeProactive and self motivated, seeking out things to do during the down timesExcellent verbal and written communicationPositive AttitudeExceptional customer service skillsPHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift:Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.