The North Face: Assistant Manager - Station Twelve

vfc; Buffalo (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

The North Face is seeking an Assistant Store Manager in Buffalo, NY to lead and develop a team, ensuring a best-in-class customer experience aligned with our brand values. You will partner with the Store Manager to maximize profitability through engagement, merchandising, and compliant operations.

The role emphasizes training, accountability, and coaching to drive results. Join The North Face family and contribute to a culture that values inclusion, teamwork, and exceptional service in a

Qualifications

• 3+ years of store leadership experience in a fast-paced retail environment.
• Ability to work weekends, evenings, and holidays.
• Effective written and verbal communication.
• Proven ability to meet and exceed sales results.
• Proven ability to meet business goals by driving results through store team.
• Excellent decision-making ability in a fast-paced environment.
• Detail oriented and excellent organization skills.
• Proficient computer skills including word processing, spreadsheets, and software programs.

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Supervise floor coverage and activities, including opening and closing the store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Foster an environment of development and accountability.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others .

Skills

Store leadership

Sales achievement

Communication

Flexibility

Staff training

Customer service

Computer skills

Education

AA degree or equivalent

Tools

Word processing

Spreadsheets

Software programs

Job description

Assistant Store Manager

As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our "true north," the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:

• Empower exploration and the thrill of the unknown for as many people as possible.
• Protect the places where we live, play, and operate.
• Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Supervise floor coverage and activities, including opening and closing the store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Foster an environment of development and accountability.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others .

What You Bring

Required

• 3 or more years of store leadership experience in a fast-paced, highly engaging retail environment
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Effective communication skills, including both written and verbal
• Proven ability to meet and exceed sales results
• Proven ability to meet business goals by driving results through store team
• Excellent decision-making ability in a fast-paced environment
• Detail orientated and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Preferred

• Experience leading and developing a team of 20 or more associates
• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales
• Associate Degree (AA) or equivalent from two-year college or technical school

Physical

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open and move product up to 50 pounds as needed
• Use ladders for visual merchandising, light adjustments, and window banner placement

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What's In It for You

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical