The North Face: Supervisor - Station Twelve

vfc; Buffalo (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and deliver a best-in-class customer experience aligned with our standards. You will partner with the Store Manager and Assistant Store Manager to drive profitability through engaging customers, merchandising, and operations.

This role offers cross-functional development through quarterly rotations and leadership training; you will coach staff, manage schedules, and ensure loss prevention and store audits

Qualifications

• 1+ years of store management experience in a fast-paced retail environment.
• Proven ability to meet and exceed sales results.
• Flexible schedule including weekends, evenings, and holidays.
• Excellent verbal and written communication.
• Ability to prioritize tasks in a busy store environment.
• Willingness to learn and share product knowledge and local community aspects.
• Ability to provide a highly engaging customer experience through conversation and relationship building.
• Decision-making ability in a fast-paced setting.
• Detail oriented.
• Proficient with computers, word processing, and spreadsheets.

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversations around The North Face products, activities and local community events.
• Supervise floor coverage and opening/closing the store as scheduled.
• Partner with the Store Manager to train and develop staff in customer engagement and company programs.
• Support the Store Manager in achieving financial and operational objectives including expense control and store audits.
• Collaborate on the implementation of visual merchandising directives and maintain brand standards.

Skills

Store management

Sales leadership

Customer engagement

Communication skills

Education

High School Diploma or GED

Tools

POS systems

Job description

Supervisor

As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand's quarterly DOR rotations and Module-Based Leadership Training Program.

The North Face, a VF Company

At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.

The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.

We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.

By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

How You Will Make a Difference

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

• 1+ years of store management experience in a fast-paced, highly engaging retail environment
• Proven ability to meet and exceed sales results
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Excellent communication skills, both verbal and written
• Ability to prioritize tasks in a fast-paced store environment
• Proven ability to meet business goals by driving results through store team
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store's customer base
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
• Excellent decision-making ability in a fast-paced environment
• Detail orientated
• Proficient computer skills including word processing, spreadsheets, and software programs

Preferred

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.
• High School Diploma or GED

Physical

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open and move product up to 50 pounds as needed
• Use ladders for visual merchandising, light adjustments, and window banner placement

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What's In It for You

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package. Go to MyVFBenefits.com and click on \"Looking to Join VF?\" to learn more.

NEVER STOP EXPLORING

Our Parent Company, VF Corporation

VF is one of the world'