The Landing Host - Boston Harbor City Cruises

Hornblower Group; Boston (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

A global leader in experiences and transportation is seeking hosts to greet customers and maintain cleanliness at The Landing at Long Wharf in Boston. Responsibilities include assisting with setup, greeting guests, serving food, and ensuring a pleasant experience. Candidates must have a high school diploma, be at least 18 years old, and possess strong customer service skills. This position requires availability for nights, weekends, and major holidays, emphasizing cleanliness and organization.

Qualifications

• Must be at least 18 years of age.
• Basic knowledge of food allergens preferred.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Ability to understand and convey written and verbal information.

Responsibilities

• Greet customers and maintain seating area cleanliness.
• Assist with opening and closing duties.
• Answer guest questions regarding the menu and establishment.
• Serve food and drink orders as needed.
• Help maintain overall cleanliness of the establishment.

Skills

Customer service

Organization

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hornblower Group is a global leader in experienceand transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

Hosts are responsible for greeting customers, maintaining seating area and capacity of The Landing at Long Wharf. They are also required to ensure that the establishment is, set up properly, and clean at all times.

Duties And Responsibilities

• Help open establishment- duties include but are not limited to set up patio furniture, clean menus, and assist bussers and bartenders in opening duties.
• Help maintain the grounds including cleaning the patio, watering plants, maintaining overall appearance of establishment.
• Greet guests and help answer questions about the menu and surrounding area inside and outside the establishment.
• Seat guests and maintain waitlist.
• Serving food and drink orders to guest at their tables, as needed.
• Clearing tables or empty plates and glassware to ensure cleanliness and guest comfort.
• Prepare basic food items on menu. Run prepared food from back of house to guest tables as needed.
• Maintain overall cleanliness of the establishment.
• Help close out restaurant including cleaning, organization, and restocking.
• Additional job duties as assigned.

Requirements & Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Basic knowledge of food allergens preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

#CityCruisesUS

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.