THE GIFT SHOP (FELLS POINT) SALES ASSOCIATE

Brightside Boutique LLC; Baltimore (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Brightside Boutique LLC in Baltimore's Fells Point seeks a motivated, analytical, creative communicator to join our store team. You will build relationships with customers, resolve issues, and help ensure the store is welcoming and well-presented.

The role emphasizes initiative, exceptional service, product knowledge sharing, and collaboration with associates to meet goals on customer retention and satisfaction.

Qualifications

• 1+ years of relevant service experience in a fast-paced, creative retail environment.
• Ability to elevate the customer experience and handle client issues gracefully.
• Familiarity with desktop, mobile, tablet, and digital technologies.

Responsibilities

• Demonstrate initiative and urgency on selling floor readiness before store opening.
• Deliver exceptional customer service and build long-lasting relationships.
• Educate associates on merchandise standards and best practices.
• Maintain an organized, clean, and aesthetically pleasing sales floor.
• Strive to meet and exceed customer service goals, including retention.
• Resolve customer issues with composure and a customer-first mindset.
• Be aspirational in culture and interactions with clients.
• Collaborate with team to ensure a smooth store closing and presentation.

Skills

Customer service

Communication

Retail knowledge

Tools

Shopify

Job description

The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues while maintaining a cool front. This position is for our Fells Point Baltimore location. Please specify if you are looking for full time or part time.

• Demonstrate initiative and a sense of urgency in \"selling floor readiness\" prior to the store opening
• Creating the best possible customer service
• Share knowledge and educate other associates on merchandise standards
• Create great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Do whatever it takes to make your customer happy
• Be aspirational to your customers in all aspects of culture.
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.

What You'll Need

• 1+ years relevant service experience in a fast-paced, creative retail environment
• Shopify Knowledge is a plus
• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology