Customer-First Sales Associate

Brightside Boutique LLC; Baltimore (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Brightside Boutique LLC in Baltimore's Fells Point seeks a motivated, analytical, creative communicator to join our store team. You will build relationships with customers, resolve issues, and help ensure the store is welcoming and well-presented.

The role emphasizes initiative, exceptional service, product knowledge sharing, and collaboration with associates to meet goals on customer retention and satisfaction.

Qualifications

• 1+ years of relevant service experience in a fast-paced, creative retail environment.
• Ability to elevate the customer experience and handle client issues gracefully.
• Familiarity with desktop, mobile, tablet, and digital technologies.

Responsibilities

• Demonstrate initiative and urgency on selling floor readiness before store opening.
• Deliver exceptional customer service and build long-lasting relationships.
• Educate associates on merchandise standards and best practices.
• Maintain an organized, clean, and aesthetically pleasing sales floor.
• Strive to meet and exceed customer service goals, including retention.
• Resolve customer issues with composure and a customer-first mindset.
• Be aspirational in culture and interactions with clients.
• Collaborate with team to ensure a smooth store closing and presentation.

Skills

Customer service

Communication

Retail knowledge

Tools

Shopify

Job description

Brightside Boutique LLC in Baltimore's Fells Point seeks a motivated, analytical, creative communicator to join our store team. You will build relationships with customers, resolve issues, and help ensure the store is welcoming and well-presented.

The role emphasizes initiative, exceptional service, product knowledge sharing, and collaboration with associates to meet goals on customer retention and satisfaction.