The Brewhouse Inn & Suites - Front Desk Agent

Aimbridge Hospitality; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

Employee Assistance Program

401k

Job summary

The Brewhouse Inn & Suites in Milwaukee seeks a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, and coordinate guest requests with a smile.

You will work closely with a collaborative team to ensure smooth operations, handle reservations, and deliver memorable service that reflects our historic, brewery-inspired luxury.

This on-site role includes competitive benefits after a waiting period and opportunities for Daily Pay and growth within Aimbridge Hospitality family.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, personalized guest service throughout the stay.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and maximize satisfaction.
• Multitask across check-in/out, reservations, and financial details with accuracy.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Looking for a place where you’re truly seen, supported, and appreciated for what you bring to the team? Consider joining us at The Brewhouse Inn & Suites. Standing proudly in Milwaukee’s Brewery District, our hotel is a stunning blend of historic charm and modern luxury—so unique, it was recently recognized by Condé Nast Traveler as one of the Best Hotels in the Midwest. As the only property of its kind in the country, we invite guests (and our team) to experience the magic of a meticulously restored brewery transformed into thoughtfully designed contemporary suites. With an onsite restaurant serving up delicious meals that you can savor at discounted employee dining, and free hotel parking, your workday becomes easier and more enjoyable. Step outside and you’re just moments from the Fiserv Forum, craft breweries, local dining, entertainment, and the vibrant culture that makes Milwaukee unforgettable.