ThankYou Rewards Program Coordinator, Assistant Vice President (Hybrid)

Citi; Wilmington (DE); Hybrid; USD 96,000 - 145,000; Full time

Benefits offered by this job

Hybrid work model

Exposure to senior leadership

Learning & development resources

Ownership of partner strategy

Job summary

Citi is seeking a Program Coordinator for Rewards & Redemption Partnerships in Wilmington, DE. You’ll manage partner relationships and support end-to-end redemption initiatives impacting customer engagement and program economics.

You’ll collaborate across product, technology, legal, and sourcing, ensuring governance and successful campaigns. This role blends strategy, operations, and partner development in a top loyalty program.

Qualifications

• 5–8 years in partnerships or loyalty programs.
• Bachelor’s degree required.
• Strong written and verbal communication with senior audiences.
• Manages multiple projects with tight deadlines and aligns stakeholders.
• Builds relationships with external partners and internal teams.
• Detail-oriented with ability to identify gaps and improvements.
• Independent worker with initiative and operational focus.

Responsibilities

• Manage ongoing relationships with third‑party redemption partners and platform providers as a key contact.
• Coordinate day‑to‑day interactions with partners on campaigns, execution, platform enhancements, and marketing.
• Support platform initiatives with product, technology, legal, and sourcing teams to meet objectives.
• Analyze contractual obligations with legal and senior management for governance decisions.
• Develop and maintain performance databases; provide actionable summaries and recommendations.
• Prepare materials for senior leadership updates covering strategy, performance, and financials.
• Identify and support new partnership opportunities to broaden redemption options.

Skills

Partnerships

Loyalty programs

Business development

Cross-functional comms

Project management

Education

Bachelor's degree

Job description

Citi's ThankYou Rewards team is looking for a Program Coordinator, Rewards & Redemption Partnerships to play a central role in shaping how millions of customers access and engage with redemption experiences across major national brands and digital platforms. In this position, you will manage day-to-day partner relationships and support end-to-end redemption initiatives that directly influence customer engagement and program economics. You will work at the intersection of strategy, operations, and partner development within one of the most visible loyalty programs in financial services.

Responsibilities

• Manage ongoing relationships with third-party redemption partners and platform providers, serving as a key point of contact to advance shared goals and resolve operational issues.
• Coordinate day-to-day business interactions with partners across campaign development, execution, platform enhancements, and marketing strategy to keep redemption initiatives on track.
• Support platform initiatives from inception to delivery by collaborating with internal teams across product, technology, legal, and sourcing to meet program objectives.
• Analyze contractual obligations in partnership with legal and senior management, and contribute to determining the appropriate governance path for third-party redemption agreements.
• Develop and maintain performance databases covering operational tracking and marketing campaigns, and provide actionable summaries and recommendations to guide future partnership and campaign decisions.
• Prepare materials for senior leadership updates and quarterly business reviews, covering strategy, performance, financials, and capability management.
• Identify and support the development of new partnership opportunities to broaden the range of redemption options available to customers.

Required Qualifications & Skills

• 5 to 8 years of relevant experience in partnerships, loyalty programs, business development, or a related field within financial services or consumer-facing industries.
• Bachelor's degree required.
• Communicates clearly and confidently in both written and verbal formats, with the ability to develop and deliver polished presentations to senior audiences.
• Manages multiple concurrent projects with competing deadlines, demonstrating structured planning and the ability to align a broad set of stakeholders around shared milestones.
• Builds and sustains productive working relationships with external partners and internal teams, using sound judgment to influence decisions across different functions and seniority levels.
• Applies a detail-oriented mindset to identify gaps and opportunities within existing processes, drawing on prior experience to recommend practical improvements.
• Works independently with strong initiative, maintaining a consistent focus on operational control and accuracy across all areas of responsibility.

Beneficial Skills & Qualifications

• Familiarity with the credit card or consumer loyalty industry, including awareness of market trends and competitive dynamics.
• Experience reviewing or interpreting commercial agreements or vendor contracts in a business context.
• Forward-thinking approach to problem-solving, with the ability to navigate ambiguity and develop pragmatic solutions without relying on prescribed processes.

What We Offer

• A hybrid working model that balances flexibility with collaboration, with 3 days in the office and 2 days working remotely each week.
• Exposure to senior leadership through regular business reviews and strategic planning cycles, offering visibility and career development at pace.
• Access to learning and development resources that support both professional skills and functional expertise across the loyalty and financial services landscape.
• A role with genuine ownership, where your contributions to partner strategy and program performance are directly connected to outcomes that matter to customers.
• Wellbeing and financial benefit programs designed to support you across the stages of your career and personal life.

Job Family Group

Consumer Sales

Job Family

Consumer Product Sales

Time Type

Full time

Primary Location

Wilmington Delaware United States

Primary Location Full Time Salary Range

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 07, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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