ThankYou Rewards Program Coordinator, Assistant Vice President (Hybrid)

Citigroup Inc.; Wilmington (DE); Hybrid; USD 96,000 - 145,000; Full time

Benefits offered by this job

Hybrid work model

Leadership reviews

Learning & development

Ownership & impact

Wellbeing benefits

Job summary

Citi’s ThankYou Rewards team seeks a Program Coordinator to manage partner relationships and end-to-end redemption initiatives across major national brands and digital platforms.

You will work at the intersection of strategy, operations, and partner development, shaping customer access and program economics in a high-visibility loyalty program.

Qualifications

• 5–8 years of experience in partnerships, loyalty programs, business development, or related field.
• Bachelor's degree required.
• Clear and confident communication, with polished presentations to senior audiences.
• Ability to manage multiple projects with competing deadlines and align stakeholders.
• Ability to build and sustain relationships with external partners and internal teams.
• Detail-oriented mindset to identify gaps and drive improvements.
• Works independently with initiative and operational focus.

Responsibilities

• Manage ongoing relationships with third-party redemption partners and platform providers.
• Coordinate day-to-day partner interactions across campaign development, execution, platform enhancements, and marketing strategy.
• Support platform initiatives from inception to delivery with internal teams across product, tech, legal, and sourcing.
• Analyze contractual obligations with legal and senior management and contribute to governance paths for agreements.
• Develop and maintain performance databases; provide summaries and recommendations for future decisions.
• Prepare materials for senior leadership updates and quarterly business reviews.
• Identify and support new partnership opportunities to broaden redemption options.

Skills

Partnerships & Loyalty

Business development

Stakeholder management

Project management

Communication

Independent work

Education

Bachelor's degree

Job description

Citi's ThankYou Rewards team is looking for a Program Coordinator, Rewards & Redemption Partnerships to play a central role in shaping how millions of customers access and engage with redemption experiences across major national brands and digital platforms. In this position, you will manage day-to-day partner relationships and support end-to-end redemption initiatives that directly influence customer engagement and program economics. You will work at the intersection of strategy, operations, and partner development within one of the most visible loyalty programs in financial services.

Responsibilities

• Manage ongoing relationships with third-party redemption partners and platform providers, serving as a key point of contact to advance shared goals and resolve operational issues.
• Coordinate day-to-day business interactions with partners across campaign development, execution, platform enhancements, and marketing strategy to keep redemption initiatives on track.
• Support platform initiatives from inception to delivery by collaborating with internal teams across product, technology, legal, and sourcing to meet program objectives.
• Analyze contractual obligations in partnership with legal and senior management, and contribute to determining the appropriate governance path for third-party redemption agreements.
• Develop and maintain performance databases covering operational tracking and marketing campaigns, and provide actionable summaries and recommendations to guide future partnership and campaign decisions.
• Prepare materials for senior leadership updates and quarterly business reviews, covering strategy, performance, financials, and capability management.
• Identify and support the development of new partnership opportunities to broaden the range of redemption options available to customers.

Required Qualifications & Skills

• 5 to 8 years of relevant experience in partnerships, loyalty programs, business development, or a related field within financial services or consumer-facing industries.
• Bachelor's degree required.
• Communicates clearly and confidently in both written and verbal formats, with the ability to develop and deliver polished presentations to senior audiences.
• Manages multiple concurrent projects with competing deadlines, demonstrating structured planning and the ability to align a broad set of stakeholders around shared milestones.
• Builds and sustains productive working relationships with external partners and internal teams, using sound judgment to influence decisions across different functions and seniority levels.
• Applies a detail-oriented mindset to identify gaps and opportunities within existing processes, drawing on prior experience to recommend practical improvements.
• Works independently with strong initiative, maintaining a consistent focus on operational control and accuracy across all areas of responsibility.

Beneficial Skills & Qualifications

• Familiarity with the credit card or consumer loyalty industry, including awareness of market trends and competitive dynamics.
• Experience reviewing or interpreting commercial agreements or vendor contracts in a business context.
• Forward-thinking approach to problem-solving, with the ability to navigate ambiguity and develop pragmatic solutions without relying on prescribed processes.

What We Offer

Joining Citi means contributing to work that has real scale and real impact. The ThankYou Rewards team operates at the heart of one of the world's leading financial institutions, and this role offers the opportunity to develop meaningful partner relationships, influence program direction, and grow your career within a collaborative, performance-driven environment.

• A hybrid working model that balances flexibility with collaboration, with 3 days in the office and 2 days working remotely each week.
• Exposure to senior leadership through regular business reviews and strategic planning cycles, offering visibility and career development at pace.
• Access to learning and development resources that support both professional skills and functional expertise across the loyalty and financial services landscape.
• A role with genuine ownership, where your contributions to partner strategy and program performance are directly connected to outcomes that matter to customers.
• Wellbeing and financial benefit programs designed to support you across the stages of your career and personal life.

Job Family Group:

Consumer Sales

Job Family:

Consumer Product Sales

Time Type:

Full time

Primary Location:

Wilmington Delaware United States

Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Oct 07, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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