Textile Quality Lead: On‑Floor & Customer Quality

MWW On Demand; Hendersonville (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

MWW On Demand is seeking a Quality Manager to own product and process quality across textile and on‑demand manufacturing. This hands‑on role travels to the floor, inspects defects, and drives corrective action with operators and supervisors.

Responsibilities include quality data analysis, incoming material inspection, retained standards, supplier quality, and coordinating external lab testing; requires strong reporting and root‑cause skills.

Responsibilities

• Own manufacturing quality. Establish and manage quality performance across incoming material, printing, pressing, cutting, sewing, finishing, final QC, shipping, and relevant woven‑product operations.
• Floor‑level investigation. Spend significant time in manufacturing areas observing processes, inspecting rejected product, interviewing operators, reviewing machine/process conditions, running controlled trials, and confirming corrective action.
• Customer quality investigations. Investigate complaints and quality reports from Printify, Zazzle, and other customers/platforms. Use order numbers, production history, artwork/specification information, physical samples, and process evidence to determine whether the cause is MWW, the customer/platform, or a combination.
• Customer‑facing reporting. Prepare clear written reports showing affected orders, examples, findings, root cause, responsibility, immediate containment, corrective action, and preventive action.
• Quality performance reporting. Report units produced, off‑quality units, defect percentage, defect types, product/process/machine trends, and whether performance is improving or deteriorating.
• Textile defect expertise. Recognize and investigate defects related to fabric construction and behavior, including stretch, necking, shrinkage, shade variation, distortion, ghosting, shadowing, migration, press marks, sublimation/print variation, and cutting/sewing issues.
• Incoming material quality. Inspect or oversee inspection of fabric, yarn, purchased components, packaging, and other critical inputs; quarantine and elevate nonconforming lots as required.
• Retained standards. Maintain approved retained samples / golden standards for new fabrics and critical materials and compare future lots against those references.
• Testing and compliance coordination. Coordinate product testing with external laboratories such as Intertek, QIMA, or other customer‑required labs; prepare samples, maintain records, review failures, and coordinate retesting.
• Supplier quality. Work with Purchasing/Sourcing and suppliers when raw material causes quality failure; document evidence, identify affected lots, request corrective action, and verify improvement.
• Corrective and preventive action. Lead containment, root‑cause analysis, CAPA, and verification for major or recurring defects. Reprinting or replacing an order alone is not considered permanent closure.
• Quality systems and standards. Create and maintain inspection standards, defect definitions, work instructions, testing methods, sampling plans, retained standards, and training materials.
• Team leadership. Direct or coordinate day‑to‑day QC resources and floor inspectors. Build a structure in which inspectors identify issues while the manager analyzes trends, solves systemic problems, and prevents recurrence.
• Cross‑functional partnership. Work closely with Manufacturing, Engineering, Print/Press, Cut/Sew, Weaving, Shipping, Purchasing/Sourcing, Customer Service, IT/Data teams, and senior management.

Job description

MWW On Demand is seeking a Quality Manager to own product and process quality across textile and on‑demand manufacturing. This hands‑on role travels to the floor, inspects defects, and drives corrective action with operators and supervisors.

Responsibilities include quality data analysis, incoming material inspection, retained standards, supplier quality, and coordinating external lab testing; requires strong reporting and root‑cause skills.