Testing Specialist

Jefferson College; Missouri; On-site; USD 22,000 - 29,000; Full time

Job summary

Jefferson College is seeking a Testing Specialist to coordinate exams, monitor testing rooms, and provide support for testing services. The role includes recording results, assisting instructors with paperwork, and ensuring proper documentation and security of testing materials.

The position requires strong customer service skills, the ability to learn and apply relevant regulations, and comfort with computer systems and software.

Qualifications

• Associate’s degree required.
• Proficient in providing extended customer service to students, third-party candidates, and faculty.
• Ability to stand for long periods and move within testing rooms.
• Must be mobile around testing centers and able to adapt to evolving technology and software.
• Ability to learn applicable local, state, federal, and third-party regulations.
• Strong customer service skills when interacting with students, faculty, and candidates.

Responsibilities

• Administer exams following standard routines and procedures; monitor testing rooms; notify students or clients of test results as necessary; submit misconduct reports as needed.
• Assist instructors with paperwork related to testing services; ensure testing forms are completed correctly and assigned to proper accounts.

Skills

Customer service

Technology adaptability

Regulatory awareness

Prolonged standing

Mobility

Education

Associate's Degree

Tools

Microsoft Word

Google Forms

Google Drive

Job description

Please see Special Instructions for more details.

This position is open until filled. The review of applications is underway.

Position Information

Position Title

Position Title Testing Specialist

PIN

PIN 836000

Classification Summary

Incumbents coordinate exams and provide routine direction and information to students regarding policies and procedures. Responsibilities may include administering testing and maintaining the testing environment, providing routine direction and information, coordinating and providing testing accommodations and assistance for students with needs, and recording test results.

Minimum Qualifications

• Associate’s Degree.
• Proficient in providing extended customer service to students, third-party candidates, and faculty.
• Capable of prolonged standing for customer assistance and sitting for computer monitoring.
• Frequent mobility in and around testing rooms and centers.
• Competent in adapting to evolving technology and software.
• Ability to learn applicable local, state, federal, and third-party regulations.
• Strong customer service skills for interacting with students, faculty, and candidates.

Preferred Qualifications

• Strong Computer skills with troubleshooting software.
• Experience in using Word, Google Forms, and Google Drive

Licensing Requirements

Certified Test Administrator Certificate

These are the job duties that are required of the position.

Classification Duties

• Administer exams following standard routines and procedures; monitor testing rooms; notify students or clients of test results, as necessary; submit academic dishonest reports, as needed. (B2)
• Assist instructors with paperwork related to utilizing testing and testing services; ensure testing forms are completed correctly and are assigned to proper accounts. (A1)
• Compile data from daily sign in sheets, including total number of exams taken each day and each type of exam taken; prepare data for weekly, monthly, and annual testing reports. (A1)
• Maintain daily, monthly, and student records, including attendance, testing, and retention; update records and testing scores in appropriate software systems, databases, online folders, and websites; create physical testing documents as needed. (A1)
• Maintain procedures and manuals for all testing platforms; review and update materials; ensure documents are secured. (A1)
• Maintain knowledge of each testing program utilized at the College; ensure each program launches and operates in the intended manner. (A1)
• Record total number of testing exams completed by each type of test; complete any missing data or make corrections; prepare completed exams for shipment. (A1)
• Oversee testing software functions, including solving computer issues and performing software updates and upgrades; manage department inventory, ensuring supplies are stocked and maintained. (A1)
• Perform other related duties of a comparable level/type as assigned.

Position Duties

Multistate Employer

Employees of Jefferson College must reside in Missouri or Illinois.

Multistate Employer

Position Knowledge/Skills

Knowledge

Customer service principles;
Computers and related software applications;
Applicable local, state and federal laws, rules, and regulations;
Academic program requirements.

Skills

Providing customer service;
Using computers and related software applications;
Reviewing and processing paperwork, forms, and/or other related items;
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Machines, Tools, Equipment and Software

Physical Factors

Physical Effort

Physical Effort

Physical Effort Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Posting Information

Division

Division Academic Services (DIV)

Department

Department Academic Affairs

Reports To

Reports To Coordinator of Testing Services

Wage/Salary

$18.65 per hour

Status

Full-time

If Part-time, hours per week

If Non-exempt, work days Monday - Thursday during the summer and Monday - Friday during the academic year

If Non-exempt, work hours Monday and Wednesday 8:00 am to 4:30 pm, Tuesday 9:30 am to 6 pm, Thursday noon to 8:30 pm, Friday 8:00 am - 2:00 pm. (Subject to change)

Posting Number

Posting Number S00644P

Desired Start Date

Desired Start Date 09/07/2026

Open Date

Close Date

Special Instructions Summary

This position is open until filled. The review of applications is underway.

It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.

Screening Questions

Required fields are indicated with an asterisk (*).