Testing Services Operations Specialist

Florida Gulf Coast University; Lexington (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Florida Gulf Coast University is seeking an OPS Program Assistant to support Testing and Assessment Services with daily operations, computer-lab upkeep and procedural adherence. This role requires initiative, discretion and independent judgment in a confidential academic environment.

Key duties include preparing workstations for testing, managing check-ins/outs, administering computer-based tests, safeguarding materials, entering scores and demographics, and guiding students through registration

Qualifications

• High school diploma or equivalent.
• General office experience.
• Experience operating a personal computer (Windows) and proficient with MS Office.
• Must acquire and maintain testing certifications within six months of hire.

Responsibilities

• Prepares computerized workstations for testing and troubleshoots basic equipment problems.
• Responsible for check in and check out of all testing candidates.
• Administers all computer-based test candidates and maintains security of materials.
• Enters test scores and student demographics into the Student System; coordinates with Adaptive Services.
• Explains test registration, scheduling and identification requirements; ensures proper test administration.
• Serves as a public contact for Testing Services and answers inquiries in person, by email, mail or phone.
• Provides administrative support for testing processes and updates related data.

Skills

Troubleshooting IT issues

Excellent customer service

Strong organizational skills

Discretion and confidentiality

Team and independent work

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office (Word, Excel, Outlook)

Job description

Florida Gulf Coast University is seeking an OPS Program Assistant to support Testing and Assessment Services with daily operations, computer-lab upkeep and procedural adherence. This role requires initiative, discretion and independent judgment in a confidential academic environment.

Key duties include preparing workstations for testing, managing check-ins/outs, administering computer-based tests, safeguarding materials, entering scores and demographics, and guiding students through registration