Testing Center Technician

Enterprise State Community College; Phenix City (AL); On-site; USD 37,000 - 54,000; Full time

Job summary

Chattahoochee Valley Community College in Alabama is seeking a Testing Center Support role to assist with test administration and scheduling. You will be the first contact for testing, manage Accuplacer and GED testing, and help coordinate exams across departments.

The position requires a Bachelor's degree, a year of related experience, and certification to administer Pearson VUE tests, with strong computer and office software skills.

Qualifications

• Bachelor's degree from regionally accredited institution.
• One year of full-time, directly related experience.
• Ability to obtain certification(s) to administer Pearson VUE tests.
• Ability to operate a computer and work with various software, including Pearson GED software.
• Ability to work a flexible, nonstandard work week; may work weekends in testing center.
• Ability to demonstrate computer skills during screening.
• Strong work ethic and high degree of professionalism.
• Excellent customer service skills.
• Self-directed with strong organizational skills and ability to work independently.
• Ability to meet the public in a friendly and receptive manner.
• Ability to maintain confidentiality.
• Excellent written and verbal communication in English.
• Proficient use of Microsoft Word, Excel.

Responsibilities

• Maintain regular and predictable attendance.
• Administer Accuplacer Placement Testing.
• Serve as alternate examiner, organizing and conducting GED testing.
• Assist divisions with scheduling and coordinating tests in the Testing Center.
• Ensure examinees comply with testing requirements.
• Assist with tracking Testing Center service utilization and provide reports.
• Complete required training to stay compliant with National Testing Center guidelines.
• Perform routine clerical duties with minimal errors (emailing, typing, filing, copying, faxing, answering phones).
• Greet and assist visitors; route requests to appropriate staff.
• Assist students with scheduling appointments with advisors and ensure test results reach advisors.
• Maintain inventory of office supplies and reorder as needed.
• Maintain records of departmental expenditures for budget compliance.
• Maintain calendar for scheduled meetings and prepare materials.
• Edit outgoing correspondence for accuracy.
• File documents and records appropriately.
• Train part-time staff and work-study students in Testing Center procedures.
• Answer department phones and route or record messages.
• Provide information about registration process and programs offered.
• Run reports as requested.
• Know and comply with FERPA and Students First Act.

Skills

Excellent customer service

Strong work ethic

Self-directed with strong organization

Effective oral and written comms

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

NOTE: CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE OBSERVES EASTERN TIME.

Under the general direction of the Testing Coordinator and the Associate Dean of Student Development and Success, the employee provides support to the College's Testing Center and is the initial point of contact for test administration and scheduling.

Salary: Appropriate placement on Salary Schedule: E5 05: $36,806-$53,865

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet through the online application system by the deadline date in order to be considered for this position. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Incomplete application packets will eliminate the possibility of an interview.

A complete application packet consists of the following:

• Online employment application
• Current resume
• Copies of ALL college transcripts

Verification of experience (employment) will be required after the interview process and prior to an offer of employment. Letter(s) must come from current and/or former employers, verifying employment experience to meet minimum required qualifications and for appropriate placement on the salary schedule. Letter(s) must include employment dates, employment status, and job title and be on official letterhead with an authorized personnel signature.

Completion of all sections of the online application is required. Application materials, including transcripts, must provide documentation that the applicant meets all minimum qualifications. Degrees must be posted on transcripts.

Unofficial transcripts are acceptable for application; however, official transcripts may be requested by the College prior to extension of an employment agreement to the successful candidate. Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Once submitted, all application materials become the property of CVCC. Only application received during the period of the announcement will be considered. NO PHOTOS, please. Requests for copies of application materials, including transcripts, will be denied by the College.

1. Maintain regular and predictable attendance.
2. Administer Accuplacer Placement Testing.
3. Serve as an alternate examiner, organizing and conducting GED testing.
4. Assist appropriate divisions with scheduling and coordinating various tests offered through the College’s Testing Center.
5. Ensure examinees have complied with all testing requirements.
6. Assist with tracking Testing Center service utilization and provide reports as needed.
7. Complete required training in order to stay in compliance with National Testing Center Guidelines.
8. Satisfactorily perform with minimal errors routine clerical duties to support the administration of the Testing Center, including emailing, typing, filing, copying, faxing, and answering the telephone.
9. Appropriately greet and receive visitors to the office; determine nature of their visit and/or request; route request to appropriate individual.
10. Assist students as needed with scheduling appointments to meet with advisors for registration and counseling after testing; ensure advisors receive the appropriate test results.
11. Maintain inventory of office supplies and order replacement supplies as needed.
12. Maintain, update, and amend records of departmental expenditures to ensure compliance with budget.
13. Maintain calendar for scheduled meetings; ensure that the requested materials and equipment are present for the meetings.
14. Edit outgoing correspondence for accuracy and content.
15. Ensure all documents and records are appropriately filed.
16. Assist with training part-time employees and work-study students in the operations and procedures for the Testing Center.
17. Answer department telephone; route calls to appropriate individual or handle requests as needed; record and distribute messages.
18. Provide information regarding student registration process, programs of study and degrees offered at the College.
19. Run reports as requested.
20. Know, understand, and comply with state and federal laws, including FERPA and the Students First Act.
21. Perform other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES

1. Adhere to all policies and procedures set forth by the College.
2. Maintain confidentiality of identified sensitive information and of departmental information.
3. Remain current in and enhance professional knowledge and skills through professional development and continuing education.
4. Interact with and serve diverse student and employee populations in a courteous and friendly manner.
5. Adhere to high degree of workplace professionalism, including but not limited to courteous and friendly interaction with students and other CVCC employees, not using profanity, not engaging in gossip or other petty behavior.
6. Maintain appropriate work hours as outlined in State and College policies and as assigned by supervisor or dean.
7. Recruit potential students, both traditional and nontraditional, to the College, and assist in retention efforts.
8. Represent the institution in a positive manner.
9. Participate and assist in advance registration, regular registration, late registration, and schedule adjustment as assigned.
10. Participate in graduation and other College activities.
11. Serve on committees as assigned.
12. Participate in the College’s planning process.

• Bachelor's degree from a regionally accredited institution
• One (1) year of full-time, directly related experience
• Ability to obtain certification(s) necessary to administer Pearson VUE tests
• Ability to operate a computer and work with various software, including Pearson GED software
• Ability to work a flexible, nonstandard work week when needed; may be required to work on occasional weekend assignments in the testing center
• Ability to demonstrate computer skills during screening
• Strong work ethic and high degree of workplace
• Excellent customer service skills
• Self-directed with strong organizational skills and ability to work independently
• Ability to meet the public in a friendly and receptive manner
• Ability to maintain confidentiality
• Effective oral and written communication skills; proficiency in the English language
• Proficient use of the Microsoft Office suite, including Word, Excel

All correspondence with applicants regarding this search process will be sent via email.

Applicants must meet the minimum qualifications indicated on this vacancy announcement and must submit a complete application packet via the online application process by the deadline in order to be considered. PLEASE DO NOT UPLOAD PHOTOS.

The online application link is found on the employment page of the College's website at https://www.cv.edu/about/leadership/human-resources/ and https://www.schooljobs.com/careers/accs/chattahoochee.

Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. The College will not incur the cost of applicants' interview expenses. Applicants desiring reasonable accommodations for the interview are encouraged to request such accommodations when contacted for an interview appointment.

The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

In accordance with Alabama Community College System policy and guidelines, the applicant selected for employment will be required to sign a consent form and to submit payment for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures established for the Board of Trustees policy concerning criminal background checks will be followed.

Chattahoochee Valley Community College (CVCC) is an active participant in the Employment Eligibility Verification Program (E-Verify), which electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. Applicants hired by CVCC will be subject to the E-Verify process pursuant to Act. No. 2011-535.

CVCC is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity or employment. CVCC will make reasonable accommodations for qualified candidates or employees. CVCC reserves the right to withdraw this job announcement at any time prior to the awarding.