Testing Assistant

Tennessee Board of Regents (TBR); Columbia (TN); On-site; USD 30,000 - 35,000; Full time

Job summary

Columbia State Community College seeks a Testing Services Assistant to provide proctoring support for exams and assist the Testing Services Department and Student Affairs Division. This role is primarily located on the Columbia, TN Campus and requires strong organizational skills and customer service capabilities.

Responsibilities include administering exams, updating databases and websites, assisting with reporting, and training student workers, while safeguarding confidentiality of student

Qualifications

• Bachelor’s degree required.
• 1 year Testing Services experience preferred.
• Evening and/or weekend proctoring may be required.

Responsibilities

• Proctor exams for Accuplacer, HiSet, ACT On-Campus, ACT National, PearsonVue and other tests.
• Greet visitors, assess needs and refer to Academic Support Services and Distance Education staff as needed.
• Perform clerical duties: manage calls, appointments and correspondence.
• Regularly update Testing Services and main campus websites.
• Maintain Testing Services database for appointments and score reporting.
• Assist Director of Testing Services with monthly reporting and data collection.
• Ensure confidentiality of student records and accurate transfer of scores.
• Create and maintain training manuals for student workers.
• Maintain staff calendars and off-campus scheduling.
• Administer exams and support programs aimed at enrollment, progression, retention and graduation.

Skills

Verbal and Written Communication

Customer Service

Microsoft Access

Microsoft Word

Web Page Maintenance

Testing Software Proficiency

Banner Experience

Scheduling Software

Independent and Multi-tasking

Diversity Awareness

Education

Bachelor's degree

Tools

Banner

Microsoft Word

Microsoft Access

Job description

This position supports Testing Services along with providing assistance to the Testing Services Department and Student Affairs Division. This position is located primarily on the Columbia, TN Campus.

Essential Functions

• Provide proctoring support for all exams administered in Testing Services including Accuplacer, HiSet, Graduation Exit Exam, ACT On-Campus, ACT National, PearsonVue and individually proctored exams for Distance Education, TN eCampus and special needs testing.
• Greet visitors, assess needs, and respond to requests for information. Make referrals to Academic Support Services and Distance Education Department staff and campus community as needed.
• Perform general clerical duties including managing incoming phone calls, scheduling students for appointments and managing incoming and outgoing written correspondence for the department.
• Perform regular updates to the Testing Services web site and updates to the main campus website.
• Maintain Testing Services database for appointments and score reporting.
• Assist Director of Testing Services in monthly reporting, Testing Services calendar formation, and with annual data collection and analysis.
• Ensure confidentiality of student records at all times and be responsible for accurate transfer and documentation of test scores and exams into a database and to provide transcripts.
• Create and maintain updated training manual for student workers.
• Maintain weekly calendar for staff off campus schedule.
• Administer exams.
• Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Supplemental Functions

• Support other functions and projects within the department and division as directed.
• Other duties as assigned.

Education, Training And Experience

• Bachelor’s degree required.
• 1 year Testing Services experience preferred.

Knowledge, Skills, Abilities And Work Characteristics

• Strong verbal and written communication skills along with high attention to detail.
• Ability to quickly assess student needs and make appropriate referrals to professional staff.
• Strong ability in Microsoft Access. High level of proficiency in Microsoft Word and able to create and edit large volumes of correspondence with minimal errors.
• Intermediate level of proficiency with current College adopted software and able to perform basic web page maintenance.
• Able to develop proficiency with all the Testing Services software programs.
• Able to work independently and multi-task in a high volume office setting.
• Strong ability to work with a diverse student population.
• Must demonstrate excellent customer service skills.
• Must be able to function as a team player at all times.
• Experience with Banner.
• Experience with scheduling software.

Working Conditions

• Evening and/or weekend work for Test Proctoring will be required, as part of flexible scheduling.
• Visual and hand usage of computer terminal.
• May require travel to other campus locations.

Hiring Salary Range: $$29,520 - $35,420

This position is based at the Columbia, TN Campus.

Special Note To Applicants

Salary offers are determined based on documented education and relevant full-time experience. Applicants are responsible for ensuring all qualifying credentials and experience are clearly reflected on their resume for consideration.

All applications must be submitted online. Applications submitted by email, mail, or in person will not be accepted. The application will remain open until filled.

About Columbia State Community College

As Tennessee’s first community college (established in 1966), Columbia State is committed to student success both in and out of the classroom, as well as economic and community development in our nine-county service area. Columbia State is a member of the Tennessee Board of Regents.

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Executive Director of Human Resources [e-mail] 1665 Hampshire Pike, Columbia, TN 38401 931-540-2501