Testing and Certification Coordinator #00020

DHRM; Virginia (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

The Virginia Department of Fire Programs seeks a Testing and Certification Coordinator to supervise statewide testing and certification operations. You will coordinate computer-based and traditional testing, manage certification processing and testing records, and ensure secure, timely administration of testing and related processes.

Reporting to the Testing and Certification Manager, you will develop standardized procedures, conduct quality assurance, and provide customer support.

Qualifications

• Experience coordinating testing, certification, credentialing, or training administration.
• Experience with enterprise information systems like LMS, training management, testing platforms, or records systems.
• Knowledge of fire and emergency services training, certification programs, and accreditation practices.
• Experience interpreting policies, procedures, or regulatory requirements.
• Experience providing training or guidance to staff or stakeholders.
• Strong Microsoft Office skills and data management experience.

Responsibilities

• Coordinate statewide testing and certification operations.
• Manage certification processing and testing records.
• Ensure accurate, secure, and timely administration of testing and related processes.
• Develop, document, implement, and audit standardized procedures.
• Collaborate with managers, instructors, evaluators and stakeholders to improve services.

Skills

Testing coordination

Credentialing

Training administration

Records management

LMS experience

Customer service

Policy interpretation

Microsoft Office

Tools

Cornerstone

Acadis

Vector Solutions

Questionmark/CBT

Job description

Title: Testing and Certification Coordinator #00020

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: $60,000.00 – 75,000.00

Pay Band: 4

Agency: Department of Fire Programs

Location: Henrico1

Agency Website: www.vafire.com

Recruitment Type: General Public - G

About the Agency

The Virginia Department of Fire Programs serves the citizens of the Commonwealth by enhancing public safety through supplemental funding to local governments, education, training to first responders, fire prevention and life safety education through community risk reduction and statewide fire code enforcement.

About the Position

The Testing and Certification Coordinator supports the Training and Operations Branch through the coordination and administration of statewide testing and certification operations. This position ensures accurate, consistent, secure, and timely administration of testing, certification processing, credential records, and related business processes.

The position coordinates computer-based and traditional testing operations, certification processing, testing records, examination security, quality assurance activities, and customer support. The coordinator serves as a subject matter expert for testing and certification processes and systems and works collaboratively with the Testing and Certification Manager, Training and Operations Brach leadership, Division Chiefs, adjunct instructors, evaluators, internal staff, accreditation partners, and external fire service stakeholders. The position assists in developing, documenting, implementing, auditing, and continuously improving standardized testing and certification procedures to support consistency, regulatory and accreditation requirements, data integrity, and effective statewide service delivery.

Minimum Qualifications

• Experience coordinating testing, certification, credentialing, training administration, records management, or comparable program operations.
• Experience working with enterprise information systems such as a Learning Management System, Training Management System, computer-based testing platform, records management system, or comparable databases.
• Knowledge of fire and emergency services training and certification programs.
• Knowledge of accreditation, assessment, testing security, quality assurance, or credentialing practices.
• Experience interpreting and applying policies, standards, procedures, or regulatory requirements.
• Experience providing training, technical assistance, coaching, or guidance to employees or stakeholders.
• Experience communicating orally and in writing with demonstrated ability to provide customer service, communicate business procedures, and the ability to draft and document standardized business processes.
• Experience demonstrating extensive knowledge of Microsoft Office.

Additional Considerations

• Experience administering fire service testing and certification programs.
• Knowledge of Pro Board and IFSAC accreditation requirements.
• Experience administering or supporting computer-based testing.
• Experience conducting examination/item analysis, quality assurance reviews, audits, or data validation.
• Experience developing standardized operating procedures, testing protocols, administrative guides, or training materials.
• Experience working collaboratively with instructors, evaluators, SMEs, Division Chiefs, or other fire service stakeholders.
• Experience with Cornerstone, Acadis, Vector Solutions, Questionmark/CBT enterprise software, or comparable systems.

Special Requirements

Occasional daytime travel required. Valid driver’s license or access to reliable transportation for job-related travel required.

Criminal History: Employment is contingent on the successful completion of a background check.

Other: At least 18 years of age. A one-year probationary period is required of all newly hired employees to the state service.

E-Verify and Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 29 Sep 2026 Eastern Daylight Time

Applications close: 13 Oct 2026 Eastern Daylight Time