Testing and Certification Coordinator #00020

Commonwealth of VA Careers; Virginia (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

The Testing and Certification Coordinator at Virginia Department of Fire Programs supports the Training and Operations Branch by coordinating statewide testing and certification operations and ensuring secure, timely processing of testing activities.

The role requires coordinating computer-based and traditional testing, maintaining credential records, and acting as a subject matter expert for testing processes and systems across a broad network of instructors, evaluators, and external partners.

Qualifications

• Experience coordinating testing, certification, credentialing, training administration, records management, or comparable program operations.
• Experience with LMS/TMS/CBT platforms and records management systems.
• Fire service training knowledge.
• Accreditation, QA, testing security knowledge.
• Policy interpretation and application knowledge.
• Experience providing training, coaching, or guidance to staff or stakeholders.
• Strong written and spoken communication and customer service skills.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate computer-based and traditional testing operations.
• Manage certification processing, testing records, and examination security; support QA activities and customer service.
• Serve as subject matter expert for testing and certification processes and systems.
• Collaborate with Testing and Certification Manager, leadership, instructors, evaluators, staff, accreditation partners, and stakeholders.
• Develop, document, implement, audit, and improve standardized testing procedures to meet regulatory and accreditation requirements.

Skills

Testing Coordination

Certification Systems

Fire Service Knowledge

Accreditation & QA

Policy Interpretation

Training & Guidance

Customer Service

MS Office

Tools

Cornerstone

ACADIS

Vector Solutions

Questionmark CBT

Job description

Title: Testing and Certification Coordinator #00020

State Role Title:Gen Admin Supv I/Coord I

Hiring Range: $60,000.00 – 75,000.00

Pay Band: 4

Agency: Department of Fire Programs

Location:Henrico1

Agency Website:www.vafire.com

Recruitment Type: General Public - G

About the Agency

The Virginia Department of Fire Programs serves the citizens of the Commonwealth by enhancing public safety through supplemental funding to local governments, education, training to first responders, fire prevention and life safety education through community risk reduction and statewide fire code enforcement.

About the Position

The Testing and Certification Coordinator supports the Training and Operations Branch through the coordination and administration of statewide testing and certification operations. This position ensures accurate, consistent, secure, and timely administration of testing, certification processing, credential records, and related business processes.

The position coordinates computer-based and traditional testing operations, certification processing, testing records, examination security, quality assurance activities, and customer support. The coordinator serves as a subject matter expert for testing and certification processes and systems and works collaboratively with the Testing and Certification Manager, Training and Operations Brach leadership, Division Chiefs, adjunct instructors, evaluators, internal staff, accreditation partners, and external fire service stakeholders. The position assists in developing, documenting, implementing, auditing, and continuously improving standardized testing and certification procedures to support consistency, regulatory and accreditation requirements, data integrity, and effective statewide service delivery.

Minimum Qualifications

• Experience coordinating testing, certification, credentialing, training administration, records management, or comparable program operations.
• Experience working with enterprise information systems such as a Learning Management System, Training Management System, computer-based testing platform, records management system, or comparable databases.
• Knowledge of fire and emergency services training and certification programs.
• Knowledge of accreditation, assessment, testing security, quality assurance, or credentialing practices.
• Experience interpreting and applying policies, standards, procedures, or regulatory requirements.
• Experience providing training, technical assistance, coaching, or guidance to employees or stakeholders.
• Experience communicating orally and in writing with demonstrated ability to provide customer service, communicate business procedures, and the ability to draft and document standardized business processes.
• Experience demonstrating extensive knowledge of Microsoft Office.

Additional Considerations

• Experience administering fire service testing and certification programs.
• Knowledge of Pro Board and IFSAC accreditation requirements.
• Experience administering or supporting computer-based testing.
• Experience conducting examination/item analysis, quality assurance reviews, audits, or data validation.
• Experience developing standardized operating procedures, testing protocols, administrative guides, or training materials.
• Experience working collaboratively with instructors, evaluators, SMEs, Division Chiefs, or other fire service stakeholders.
• Experience with Cornerstone, Acadis, Vector Solutions, Questionmark/CBT enterprise software, or comparable systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Requirements

Occasional daytime travel required. Valid driver’s license or access to reliable transportation for job-related travel required.

Criminal History

Employment is contingent on the successful completion of a background check.

Other

At least 18 years of age. A one-year probationary period is required of all newly hired employees to the state service.

Application Process & Guidelines

State applications will only be accepted as submitted online by 11:55 pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State applications and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application/resume, or a state application/resume lacking in detail, may impact your interview eligibility. This website will provide confirmation of receipt when the application is submitted successfully. Please refer to “Your Application” in your RMS Account to check the status of your application for this position.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please contact Ethel White at [phone] for assistance. VETERANS, PEOPLE WITH DISABILITIES, AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

E-Verify and Equal Opportunity Employer

E-Verify and Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.