Role Purpose:
Provides customers, end users, and internal departments with product and technical support by performing the following duties through laboratory technicians.
Essential Functions & Responsibilities:
- Access and understand controlled work instructions and procedures.
- Open and identify needed prints to complete lab tasks.
- Understand and adhere to all lab safety protocols.
- Ensure efficient and accurate tracking of laboratory tasks.
- Communicate with the laboratory manager regularly to ensure rapid resolution of issues and consistency of applied methodologies.
- Assemble, inspect, and disassemble both new production and RMA ATDs and testing equipment.
- Performs certification testing on new production and RMA ATDs and testing equipment.
- Measures parts for conformity with specifications.
- Creation of transducer databases from calibration reports.
- Aligns, repairs, replaces, and balances component parts.
- Communicate basic information to CSRs for customer orders.
- Responsible for maintaining and supporting laboratory compliance with ISO-17025 requirements, including internal auditing.
- Completes, maintains, and processes pertinent paperwork and records.
- Read and comprehend testing report readouts and graphs.
- Positive attitude and willingness to learn new tasks required.
- Utilize data collection software, DTS, and ATDM preferred.
- Other duties as assigned.
Education and/or Experience:
- Two (+) years related experience and/or training, or equivalent combination of education and experience.
- Associate’s degree in a related field preferred.
- Prior Experience in an ISO/IEC or A2LA certified laboratory required.