Test Proctor

PSI Services LLC; Wilmington (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

PSI Services LLC is seeking a Test Center Administrator (TCA) to manage exam sessions at our Wilmington, NC center. This entry-level role offers on-site work, training, and a customer-service focus to ensure a secure, smooth testing experience.

Responsibilities include welcoming test takers, verifying IDs, setting up workstations, and collaborating with IT to resolve issues. Candidates should have a high school diploma and US citizenship, with the ability to stand during shifts.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer Service Experience Preferred (training Provided).

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Strong communication skills

Attention to detail

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI is the leader in the assessment industry and has been in business for over 75 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.

Title: Test Center Administrator (TCA)

Location: 311 Judges Road, Suite 8D, Wilmington, NC 28405

Wage: $15.30/hr.

Schedule: Part Time:

• Option 1: Monday, Wednesday, Thursday 8am - 1pm, 4th Saturday 8a - 3pm
• Option 2: Wednesday through Friday 8a - 5pm

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About The Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Knowledge, Skills And Experience Requirements

• High school diploma or equivalent.
• US citizenship is required.

Customer Service Experience Preferred (training Provided).

• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future, apply today!

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