Test Center Administrator- Full Time

PSI Services LLC; Charlotte (NC); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

PTO and retirement plans

Flexible scheduling

Career development and training

Wellness programs

Volunteer opportunities

Résumé du poste

PSI Services LLC is hiring a Test Center Administrator (Exam Proctor) in Charlotte, NC. This entry-level role includes training and focuses on maintaining exam integrity while delivering a professional experience for every test taker.

Responsibilities include welcoming test takers, verifying IDs, setting up workstations, and providing accessibility support. Candidates should have a high school diploma and US citizenship; Microsoft Office skills are a plus.

Qualifications

• Strong communication skills and ability to remain calm under pressure.
• Basic computer skills; Microsoft Office experience is a plus.

Responsabilités

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping.
• Troubleshoot with internal departments to fix technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Connaissances

Attention to detail

Customer service

Formation

High school diploma or equivalent

Description du poste

Title:

Test Center Administrator (TCA)

Location:

5701 Westpark Drive, Suite 101, Charlotte, NC 28217

Wage & Benefits:

$15.25/hour + Full Benefits

Schedule:

Monday & Thursday: 9am - 6pm, Wednesday: 12pm - 6pm, Friday & 2nd Saturday/month: 9am - 4pm

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About The Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

• Welcome test takers and explain testing procedures clearly.


• Verify IDs and maintain strict exam security protocols.


• Set up workstations and troubleshoot technical issues with internal teams.


• Supervise exams and ensure compliance with PSI policies.


• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).


• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.


• Provide support for test takers with accessibility needs.

Knowledge, Skills And Experience Requirements

• High school diploma or equivalent.


• US citizenship is required.

Customer Service Experience Preferred (training Provided).

• Strong communication skills and attention to detail.


• Ability to remain calm under pressure and handle sensitive situations.


• Basic computer skills; Microsoft Office experience is a plus.


• Physical ability to stand/walk for up to 40% of your shift.


• Commitment to exam security and compliance.

Benefits & Perks

• Competitive pay + comprehensive benefits (medical, dental, vision).


• Paid time off and retirement plans (401(k), pension).


• Flexible scheduling and work-life balance.


• Career development and training opportunities.


• Wellness programs and global initiatives.


• Volunteer opportunities and community engagement.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose.