Test Proctor

PSI Services LLC; Raleigh (NC); On-site; USD 21,000 - 22,000; Part time

Job summary

PSI Services LLC in Raleigh, NC is seeking a Test Center Administrator (Exam Proctor). This entry-level role focuses on maintaining exam integrity and delivering a smooth, professional experience for every test taker.

Training provided to develop accuracy, customer service, and a calm testing environment. The position is part-time with a schedule including Tuesdays and Thursdays 11am–8pm, Wednesdays 11am–3pm, and select Saturdays 8am–3pm.

Qualifications

• High school diploma or equivalent.
• US citizenship required.
• Customer service experience preferred; training provided.
• Strong communication and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Strong communication

Customer service

Basic computer skills

Microsoft Office

Attention to detail

Calm under pressure

Physical stamina

Exam security awareness

Education

High school diploma or equivalent

Job description

Title: Test Center Administrator (TCA)
Location:5711 Six Forks Road, Suite 208, Raleigh NC 27609
Wage: $15.30/hour
Hours: Part Time

Schedule: Tuesday & Thursday 11a - 8pm, Wednesday 11a - 3pm, 2nd and 4th Saturday 8a - 3pm

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About the Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Knowledge, Skills and Experience Requirements

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future, apply today!

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