Test Manager, Professional Services

PTC; Oregon; Híbrido; USD 132.000 - 198.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonus

Employee stock purchase plan (ESPP)

Medical, dental and vision insurance

401(k) contributions with company 6

Commuter subsidy

Descripción de la vacante

PTC is seeking a Test Manager for Professional Services to define test strategy and governance for Windchill and Codebeamer implementations. This strategic role focuses on direction and oversight, not hands-on testing, guiding teams across functional, integration, and regulatory contexts.

You will consult with customers on validated testing, lead defect and risk management, and contribute to continuous improvement of PTC’s test services and accelerators.

Formación

• 10+ years in test management or QA roles.
• Experience with AI-assisted testing and risk-based testing.
• Strong governance, traceability, and validation processes.
• Excellent stakeholder communication and facilitation.
• Ability to lead cross-functional project teams.

Responsabilidades

• Define end-to-end risk-based test strategies for customer implementations.
• Guide project teams in building test plans across functional and system testing.
• Advise customers on test management best practices and regulatory environments.
• Establish defect processes, triage, and risk mitigation metrics.
• Act as quality advisor on critical customer situations and root cause analysis.
• Help build test service offerings and accelerators for future engagements.

Conocimientos

Test management

QA practices

AI in testing

Stakeholder management

Cross-functional leadership

Customer-first mindset

Educación

Bachelor’s or Master’s in Mechanical Engineering, Computer Science or related field

Herramientas

Java

C++

JavaScript

Oracle

MySQL

PostgreSQL

Descripción del empleo

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Test Manager, Professional Services

PTC Professional Services is expanding its investment in delivery quality, and we’re creating a new Test Manager role to help lead it. You’ll own test strategy and quality governance for PTC’s most strategic customer implementations, primarily Windchill and Codebeamer, helping customers reduce delivery risk, accelerate time-to-value and build scalable quality practices. This is a strategic, consultative role focused on direction and oversight rather than hands‑on test execution.

What You’ll Do

• Test strategy & governance: Define end-to-end, risk-based test strategies for customer implementations, aligned to business and compliance requirements. Set frameworks, standards and tooling, and ensure traceability across requirements, risks, test cases, defects and validation evidence.
• Quality oversight: Guide project teams, including testers, in building test plans across functional, integration, system, UAT, performance and regression testing. Track progress and communicate quality status to stakeholders.
• Customer consulting: Advise customers and partners on test management practices, validation in regulated and safety‑critical environments, and adoption of continuous testing and AI‑enabled testing.
• Defect & risk management: Establish defect processes, lead triage and prioritization, track quality metrics and risks, and recommend mitigations.
• Escalations: Act as quality advisor on critical customer situations, leading root cause analysis and corrective actions with engineering, support and delivery teams.
• Continuous improvement: Help build PTC’s test service offerings and accelerators, and apply lessons learned to future engagements.

Required Skills

• 10+ years of experience in test management, quality assurance or a related role
• Strong command of software testing methodologies, QA practices, requirements traceability and validation processes
• Experience using AI in testing, such as generating repeatable test cases
• Excellent stakeholder management, communication, presentation and facilitation skills
• A customer‑first mindset and the ability to lead through cross‑functional project teams
• Bachelor’s or master’s degree in Mechanical Engineering, Computer Science or a related field, or equivalent experience

Nice to Have’s

• PLM or ALM experience
• Validation experience in regulated industries
• Programming experience (e.g., Java, C++, JavaScript)
• Relational database experience (e.g., Oracle, MySQL, PostgreSQL)

This position is not eligible for employment‑based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $132,000-$198,000. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate’s skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs.

• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office‑assigned employee, a generous commuter subsidy.
• All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.