Test Management Supervisor - Banner Gateway (Evening Shift)

Banner Health; Gilbert (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Banner Health in Gilbert, Arizona is seeking an experienced supervisor to lead the Procurement-Gateway team within the hospital laboratory ecosystem. The role oversees phlebotomy and processing workflows during the 1pm–9:30pm shift, ensuring high-quality, cost-effective services.

Responsibilities include hiring, coaching, budget management, and adherence to CAP, CMS, AABB, FDA, CLIA, and OSHA standards. You will coordinate cross-functional tasks and act as a key information liaison for customers

Qualifications

• High school graduate or GED with at least three years of phlebotomy or processing in a clinical lab.
• Leadership experience or participation in management training is required.
• Experience managing personnel, budgets and organization is required.
• Strong communication, analytical and regulatory knowledge across labs.
• Ability to prioritize, multitask and work under regulatory standards.

Responsibilities

• Hires, trains, and supervises departmental staff and workflow.
• Oversees financial activities and budgeting for the department.
• Ensures CAP/CMS/AABB/CLIA/FDA compliance and OSHA safety standards.
• Leads task forces to improve service quality and efficiency.
• Serves as liaison with internal and external customers regarding results and inquiries.

Skills

Leadership

Financial management

Communication

Analytical skills

Multitasking

Education

HS Diploma / GED

Tools

Laboratory software

Job description

Primary City/State:Gilbert, ArizonaDepartment Name:Procurement-GatewayWork Shift:EveningJob Category:Phlebotomy1pm to 930pm.Monday - Friday.Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.Find your Voice, Passion, & PurposePOSITION SUMMARYThis position provides general supervision to assigned personnel. Directs, organizes and controls all aspects of procurement test management to provide high quality and cost effective services.CORE FUNCTIONS1. Hires, trains, and supervises the workflow for department staff. Provides leadership, coaching, recognition, and conducts corrective action and performance evaluations. Establishes priorities, workloads, schedules, controls, work procedures and provides day to day problem resolution and troubleshooting to ensure timely collection and processing of patient specimens.2. Provides or assists in monitoring of financial activities within the department. Controls and adjusts expenditures, particularly in personnel costs, throughout the year in order to meet budgetary requirements. Prepares and/or provides or prepares accurate input for the department’s annual budget. Manages waste reduction and expense reduction efforts.3. Under the direction of the Administrative Director of Hospital Laboratory ensures area(s) of responsibility are maintained in accreditation with accreditation with College of American Pathologists (CAP), Centers for Medicare and Medicaid Services (CMS), American Association of Blood Banks (AABB), Food and Drug Administration (FDA) and licensing for Clinical Laboratory Improvement Amendments (CLIA) for patient care and nursing. Also ensures laboratory is compliant with Occupational Safety and Health Administration (OSHA).4. Leads and participates in task forces or councils who plan, implement, and coordinate activities to maximize service, quality, compliance, patient experience effectiveness and efficiency. Develops and reviews matrix to ensure quality patient care and Banner initiatives by using Six Sigma and Lean.5. Serves as a resource and communication liaison by facilitating timely and accurate dissemination of information. Interacts with internal and external customers in responding to result or quality inquiries and other issues related to specimen management, testing and reporting.MINIMUM QUALIFICATIONSMust be a high school graduate or have achieved equivalency through the GED exam and have at least three years of phlebotomy or processing experience in a clinical laboratory.Previous experience in a leadership role or participation in management training programs is required.Evidence of increasing responsibility in personnel management, financial management and organization skills required.A significant understanding and knowledge of commonly used concepts, practices and procedures of different software programs is required.Oral/written communication skills, analytical/strategic skills.Must possess the ability to prioritize and perform multiple tasks simultaneously and good working knowledge of regulatory and accreditation requirements.Must have a valid driver’s license and be eligible for coverage under the company auto insurance policy.PREFERRED QUALIFICATIONSNational phlebotomy certification.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy