Test Job Template Job Rec 9

iCIMS Middleware Test Company; Matawan (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider located in Matawan, New Jersey, seeks a Manager for the Account Services Department. The role involves managing client relationships, understanding their needs, and ensuring satisfaction with iCIMS products. You will leverage your strong interpersonal and communication skills, as well as your knowledge of ASP systems, to drive customer success and renewal rates. The ideal candidate has a Bachelor's degree and experience in client relations or HR systems. Join us and make a significant impact on our customers!

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication skills.
• Ability to work with minimal supervision.
• Previous experience with client relations and HR systems is a plus.

Responsibilities

• Manage client relationships to meet their needs and expectations.
• Communicate efficiently about iCIMS products.
• Identify new opportunities for services and products.
• Participate in sales presentations and client meetings.
• Develop client references and testimonials.
• Contact clients to ensure a 100% renewal rate.
• Address escalated customer issues.

Skills

Interpersonal skills

Communication skills

Presentation skills

Client relations

ASP systems knowledge

Education

Bachelor degree with strong academic track record

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

Responsibilities

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.