Test Job(Normal Flow)

iCIMS Middleware Test Company; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading Software-as-a-Service provider in Washington, D.C. seeks a Manager in the Account Services Department to ensure client needs are met. Responsibilities include mastering the iRecruiter system, managing multiple accounts, and participating in sales presentations. Candidates must hold a Bachelor's degree and possess strong interpersonal and communication skills. Experience with client relations and HR systems is a plus. Join a fast-paced environment where intellectual growth is rewarded.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication, and presentation skills.

Responsibilities

• Strong knowledge of ASP systems and ability to master the iRecruiter system.
• Manage multiple accounts effectively.
• Identify customer needs and opportunities for additional products.
• Participate in sales presentations and customer meetings.

Skills

Interpersonal skills

Communication skills

ASP systems knowledge

Client relations

Education

Bachelor degree with strong academic track record

Tools

Microsoft Windows

Microsoft Internet Explorer

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

Responsibilities

• Strong knowledge of ASP systems and ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• Outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• Identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards a 100% renewal rate.
• Work escalated customer issues.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.